Senior Product Manager - Automation

Key Skills

Aartificial intelligence, Analytical and Problem solving, Automation, Data Analytics, Effective communication skills, JIRA, Machine learning techniques, Operations, Product Management, Project management, Scrum Agile Methodology

Job Description

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and the largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina, Arkose Labs protects enterprises from cybercrime and abuse.

As a Senior Product Manager, you will play a pivotal role in leading the development and success of our products. Your strategic vision and leadership will guide the entire product lifecycle, from ideation to launch, while collaborating closely with internal and external stakeholders. Your ability to engage and gain buy-in from stakeholders, coupled with your technical acumen, will be instrumental in delivering high-quality products that drive business growth.

Key responsibilities include:

• End-to-End Product Management: Take charge of the complete concept-to-launch product lifecycle. Develop a deep understanding of customer needs, market trends, and business goals to shape product strategy and drive successful execution.
• Roadmap Ownership: Define, Develop and Execute roadmap to optimize and automate the threat analysis workflow followed by the Security Operations Center and Threat Analysis teams. Develop and execute roadmap to build platform native automation for proactive analysis and mitigation.
• Stakeholder Engagement: Collaborate with both internal and external stakeholders to secure buy-in for product initiatives. Engage closely with customers, executives, sales teams, and partners to gather feedback and insights that shape the product direction.
• Engineering Collaboration: Work closely with engineering teams to translate product requirements into actionable development plans. Ensure that roadmap items are well-defined, scoped appropriately, and delivered on time.
• Release Management: Collaborate with engineering, quality assurance, and other cross-functional teams to plan and execute product releases. Ensure that products are delivered on schedule and meet quality standards.
• Performance Monitoring: Define and track key product performance metrics post-launch. Analyze user data, customer feedback, and market trends to make informed decisions for continuous product improvement.

Required Skills and Qualifications:

To excel in this role, you should possess the following qualifications and skills:

• Product Management Expertise: At least 3 years of experience in driving successful workflow and platform automation solutions and implementation. Understanding of the security and SOC workflows is an added advantage. Good knowledge of automation paradigms such as RPA.
• Stakeholder Management: Exceptional communication and interpersonal skills. Ability to build strong relationships and collaborate effectively with internal and external stakeholders.
• Technical Acumen: Sound technical understanding to effectively communicate with engineering teams, assess feasibility, and make informed decisions. Understanding of bot detection and mitigation technology stack with exposure to machine learning technologies.
• Problem-Solving: Excellent analytical and problem-solving skills to identify challenges and devise creative solutions.
• Project Management: Solid project management skills to coordinate and manage multiple projects simultaneously, ensuring timely delivery. Experience with project management tools like JIRA, Confluence etc. is a must.

Preferred Skills and Qualifications:

While not required, the following qualifications and skills would be advantageous:

• Advanced Degree : Master's degree in Business Administration or Web Security or related fields
• Industry Knowledge: Familiarity with Cloud Security/Bot Management and its unique challenges and opportunities.
• Agile Experience: Familiarity with Agile methodologies for product development, such as Scrum or Kanban.
• Data-Driven Decision Making: Proficiency in using data and analytics to inform product decisions and measure success.
• Certifications: Relevant certifications in product management (e.gCertified Scrum Product Owner, Pragmatic Marketing) and/or Cloud/Web Security ( CISSP etc ) can be beneficial.

Join our team as a Senior Product Manager and lead the charge in developing innovative products that drive our business forward. Your strategic thinking, stakeholder engagement skills, and technical expertise will contribute to our mission of delivering exceptional products to our customers and achieving long-term success.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People - independent thinkers making data-driven decisions and taking project ownership
• Teamwork - building trust, respect, and integrity to openly communicate and constructively challenge one another
• Customer Focus - customer empathy and problem-solving obsession
• Execution - actions with precision, professionalism, and urgency
• Security - our lens for implementing processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• Robust benefits package
• Provident Fund
• Accidental Insurance

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.