Vice President, Analytics

Key Skills

Aartificial intelligence, Data Analytics, Data science techniques, Large Language Models - LLMs, Machine learning techniques, Python Programming, SQL

Job Description

About the Role

As the Vice President of Analytics, you are at the heart of our data driven culture. You will lead an international team of product analysts, automation specialists, and their leaders. In this role, you’ll deliver significant business impact by identifying high quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem solving with well-thought-through analysis. You will be our Analytics visionary leader, and you’ll foster a culture of innovation that will give rise to ground-breaking new business opportunities.

As the Vice President of Analytics, you’ll harness the power of controlled testing, predictive ML, and generative AI to build products that help millions of people across the world.

What You’ll Do

• Own performance management and career development for analytics leaders and practitioners while growing strategic thinkers focused on key business questions and impact.
• Work with company initiative teams to drive our testing program, ensuring that we use the best tools to drive bold tests that have the potential to transform the business. This includes A/B, multivariate, Bayesian, sequential, pre-post, causal impact analysis and more. You are
• essential to driving growth.
• Research and implement advanced analytics and new methodologies including predictive ML models and generative AI (LLMs) to drive both business impact and to improve the effectiveness of the Analytics department.
• Evangelize new developments effectively across the organization.
• Understand all aspects of our business from acquisition to conversion funnel to fulfilment and retention in order to provide insights and recommendations that drive operational improvements, improve the customer experience, and deliver fresh hypotheses for improving the product.
• Participate in the company strategic planning process. Help turn our vision to be customers’ first choice for professional services into strategy and connect the company strategy to the analytics vision and OKRs.
• Work with data engineering to ensure that we have a reliable and trustworthy data pipeline. Ensure that the business has access to the data needed to support rapid and effective decision making.
• Anticipate future needs and build the right foundation to support analytics, experimentation, data science and AI/ML.

What We’re Looking For

• 10-15+ years of experience in a senior analytics role.
• An exceptional people leader who succeeds by growing the leaders and individual contributors on your team(s).
• Demonstrable expertise in the theory and practical application of A/B testing, Bayesian inference, pre-post testing and similar tools that support a data driven culture.
• Experience leading and driving an experimentation program.
• Proven experience in driving business value with predictive and/or generative ML.
• Deep understanding of how to drive effective decision making by democratizing access to data.
• Ability to communicate effectively and persuasively at all levels of the organization.
• When needed, ability to write SQL and Python scripts and perform ad hoc analysis directly.
• B2C and/or E-commerce experience.
• Endless intellectual curiosity, desire to continuously learn about the fast-changing technology landscape.
• An advanced degree in a highly related discipline (e.g. Analytics, Data Science, Statistics, Economics, Applied Mathematics).
• Experience with international management and leading and developing teams across various regions.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Work Environment

JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.