CPXE-Data & AI Growth Analytics Analyst

Key Skills

Apache Hadoop, C Programming, C++, Data science techniques, Java Programming, Machine learning techniques, MapReduce, Python Programming, PyTorch, R Programming, Scala Programming, SQL, TensorFlow

Job Description

Who We Are

Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the Customer and Partner Experience Engineering (CPXE) group is redefining how Cisco delivers value to our customers & partners via our product portfolio.
 

The CXPE product growth team leads analytics and growth initiatives for the Cisco product portfolio. Our mission is to measure, understand and optimize the Cisco experience for customers (CX Cloud) and partners (PX Cloud) across enterprise, mid-market and growth segments.

We are a small data-driven team passionate about customer value acceleration, delivering delightful experiences and accelerating lifecycle growth through rapid experimentation. We spend our time determining the highest impact variables and levers to unlock growth and optimize the path to product value.

We use data to drive product led growth.

What You’ll Do 

As part of the product growth team, you will work across a multi-functional team to identify, prioritize and execute data-driven growth activities.

You will focus on using experimentation to drive growth and enhance the Cisco value experience for customers and partners.

You will build analytical narratives that help solve business, marketing, and growth problems such as conversion and adoption optimization, LTV forecasting, churn analysis, causal inference, and more.

Who You’ll Work With 

You will be part of a fun, loving, diverse team, with an inclusive culture. Duties collaboratively span strategy to execution across the CX organization to promote business growth and customer lifecycle acceleration. In addition to customers and partners, you’ll partner with Engineering, Product Management, IT, Digital Transformation, Data Scientists, UX Researchers & our executive team.

Specifically, you will:

• Identify and investigate numerical and qualitative data sets, assemble disparate sources of data to provide insight into how customers using Cisco products. 
• Collaborate with product and engineering teams to establish hypothesis, set up experiments, and interpret results
• Convert numerical results into concrete, meaningful recommendations for business or product improvement
• Succinctly communicate solutions to cross-functional partners and leadership across engineering, data science, UX research, marketing and more.

Must haves:

• BS in Computer Science, Engineering, Statistics or related work experience.
• Proven track record of setting up and optimizing metrics tracking systems and A/B testing methodologies, multivariate testing, power analysis and regressions.
• Proven experience working with extremely large datasets, ETL processing and Machine learning pipelines.
• Proficiency with decision modeling techniques and software; SQL, Python, R

Nice to haves:

• 4+ years of experience in business data analysis. You can easily give us an example of a data project you’ve work on and what impact it had on driving business outcomes. 
• Knowledge of customer experience, product growth functions, understanding of customer lifecycles, familiarity with bookings and pipeline reporting.
• Proficiency with decision modeling techniques and software; SQL, Python, R
• Highly collaborative and communicative, with ability to effectively manage business expectations and regularly work with both business and technical stakeholders.