CPXE - Senior, Data & AI Growth Analytics Product Manager

Key Skills

Python Programming, SQL, Cloud computing

Job Description

Who We Are

Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the Customer and Partner Experience Engineering (CPXE) group is redefining how Cisco delivers value to our customers & partners via our product portfolio.

The CPXE product growth team leads analytics and growth initiatives for the Cisco product portfolio. Our mission is to measure, understand and optimize the Cisco experience for customers (CX Cloud) and partners (PX Cloud) across enterprise, mid-market and growth segments.

We are a small data-driven team passionate about customer value acceleration, delivering delightful experiences and accelerating lifecycle growth through rapid experimentation. We spend our time determining the highest impact variables and levers to unlock growth and optimize the path to product value.

We use data to drive product led growth.

What You’ll Do 

This role is essential to the Cisco vision and strategy. As part of the growth team, you will work across a multi-functional team to identify, prioritize and execute growth activities. As a Data and AI Growth Analytics Product Manager, you will define, own and deliver on the growth strategy and product roadmap. You will build the success metrics and be accountable for delivering the business outcomes. Your success is the success of the product.

Who You’ll Work With 

You will be part of a fun, loving, diverse team, with an inclusive culture. Duties collaboratively span strategy to execution across the CX organization to promote business growth and customer lifecycle acceleration. In addition to customers and partners, you’ll partner with Engineering, Product Management, IT, Digital Transformation, Data Scientists, UX Researchers & our executive team.

Specifically, You Will

• You will own the vision, strategy, and roadmap for the data products and growth of your specific part of the customer lifecycle. If we ask multiple people what you’re building and why, we’ll get one answer.
• Lead growth priorities through the full development lifecycle. Gather insights, formulate hypothesis, define opportunities and collaborate to experiment, measure and iterate.
• Use data and insights to identify new opportunities for growth, build return on investment focused cases for prioritization, then deliver. You are accountable for your prioritization.
• Lead product-led growth initiatives at Cisco and work to instill a growth-mindset in the broader organization and enterprise.
• Communicate the performance of your products, growth initiatives and strategy.
• Partner regularly with multi-functional teams in engineering, data science, UX research, marketing and more.

Qualifications:

• Approximately 5+ years of experience in planning and executing product and growth strategies. You apply a growth-mindset to everything you touch.
• Experienced data and analytics product manager. You have built and shipped multiple data products that delivered customer value and drove measurable growth. You have practical examples of this experience.
• Demonstrated ability to define and execute a growth strategy, build an experiment roadmap and manage implementation. 
• Decisive product decision maker, focused on customer experiences and outcomes.
• Highly collaborative and communicative, with ability to effectively manage business expectations and regularly work with both business and technical stakeholders.
• Experience with a wide range of analytics products, data and detail oriented, gathering insights and presenting to executives.
• Self-starter and empowered while working with a highly accountable team