Cyber Technical Support Specialist

Key Skills

Aartificial intelligence, Agile methodologies, AWS, Cybersecurity, Data science techniques, IT, Machine learning techniques, Tech Support

Job Description

What will you be doing?

The Technical Support Specialist will provide technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components (i.e., Mater incident Management Plan, when applicable).

RESPONSIBILITIES:

• Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
• Administer accounts, network rights, and access to systems and equipment.
• Diagnose and resolve customer reported system incidents, problems, and events.
• Perform asset management/inventory of information technology (IT) resources.
• Monitor and report client-level computer system performance.
• Develop a trend analysis and impact report.
• Troubleshoot system hardware and software.

QUALIFICATIONS:

• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.
• Knowledge of basic physical computer components and architectures.
• Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
• Knowledge of an organization's information classification program and procedures for information compromise.
• Knowledge of relevant national and international laws, regulations, policies, and ethics as they relate to cybersecurity.
• Knowledge of cybersecurity principles.
• Knowledge of cyber threats and vulnerabilities.
• Ability to accurately define incidents, problems, and events in the trouble ticketing system.
• Knowledge of industry best practices for service desk.
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of systems administration concepts.
• Knowledge of the operations and processes for incident, problem, and event management.
• Skill in conducting research for troubleshooting novel client-level problems.
• Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications.
• Knowledge of the basic operation of computers.
• Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.
• Knowledge of procedures used for documenting and querying reported incidents, problems, and events.
• Knowledge of successful capabilities to identify the solutions to less common and more complex system problems
• Knowledge of artificial intelligence, machine learning, and data science concepts, methodology, techniques, and technologies and the infrastructure that supports them.
• 10 years of experience in developing and documenting testing documentation, including test plans, test cases, and test reports, and cybersecurity testing & evaluation.
• 10 years of experience with identity management related experience and an in-depth knowledge of NIST 800-53 series guidelines and procedures as it relates to security testing & evaluation.
• Bachelor’s Degree or Higher in Cybersecurity, Computer Science, or related field
• Certifications: AWS, ITIL, Lean, Scrum, SAFe, and/or Agile
• PMP and CISSP Preferred
• Security Clearance: Top Secret/SCI with potential for higher read-ins.

Want to learn more about our Government Services team? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program