Senior Associate, New Verticals - Logistics Strategy & Operations

Key Skills

Data science techniques, Finance, Logistic Regression, Marketing analytics, Microsoft-Excel, Operations, Optimization, Planning and organization, SQL

Job Description

We're looking for a Senior Associate to join our New Verticals Strategy & Operations team to build and shape the future of DoorDash within our Fulfillment & Logistics team.

The Fulfillment & Logistics team’s goal is to drive cost and efficiency savings and quality improvements, through New Verticals (specifically the Convenience, Grocery, Alcohol, Retail and Dashmart verticals across the US, Canada, Australia and New Zealand), to empower operational leverage and growth. Collectively, we're building the world's most efficient and reliable same-day logistics platform to fulfill our vision of empowering all local businesses.

About the Role

Strategy & Operations Senior Associates are responsible for diving into some of our toughest operational problems to root cause them and run experiments to drive improvements. They are also responsible for working closely with cross-functional teams to hit goals and solve ambiguous business problems.

This role will specifically be focused on improving our Customer Experience procedures to drive growth and retention, as well as improving our detection and elimination of Fraud on the New Verticals platform. Some examples of projects include:

• Partnering with the product, engineering, and analytics teams to establish goals and build strategic programs companywide
• Ensuring all activity on the New Verticals platform is done in good faith by building processes for the detection and management of fraud
• Completing end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
• Optimizing credit & refund policies to ensure fair outcomes for our customers and drive retention
• Working with cross-functional teams to build and optimize support agent workflows for New Verticals orders
• Using data-driven decision-making to run experiments in order to improve customer experience and reduce fraud while accelerating growth
• Improving customer satisfaction on the platform and unlocking additional growth avenues for the business

Our best Senior Associates are truth seekers who enjoy solving difficult problems, working across the organization and getting 1% better everyday. They combine business context and analytics to take a problem area and implement a customized solution.

In a typical day, you may complete a variety of tasks such as devising and executing experiments to drive growth, diving into data using analytical modeling and SQL skills to explain performance at the lowest level of detail, and building reports and tools that allow teams to scale their work 10x. You will work on cross-functional initiatives coordinating across product, engineering, data science, finance, and more to bring projects from 0-1 and 1-100. You are a generalist that is willing to roll up your sleeves and do whatever it takes to make the business successful. You will report to a Senior Manager on our Fulfillment & Logistics team in the New Verticals Strategy & Operations organization.

You’re excited about this opportunity because you will…

• Build new capabilities, experiences, and businesses that have not been attempted before, you’re excited about the opportunity to create the impossible.
• Use data-driven analysis to run process improvement tests
• Work with a cross-functional team including operations, marketing, analytics, finance, and product to bring your ideas to market.
• Build models and process flows to evaluate quantitative and qualitative business cases for process improvement opportunities
• Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data, you’re excited to dig into the details to pull out the real insights
• Continuously engage and cultivate relationships with customers to understand their needs and identify strategic bets that can create step-change improvements for them.
• Look for ways to improve and want to shape the direction of the company

We’re excited about you because…

• You are a self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
• You work well cross-functionally – You have experience managing multiple different stakeholders and business partners, and are able to exert influence across organizations to achieve business outcomes
• You are a problem solver – You can independently translate high-level goals into actionable plans
• You are gritty – You roll up your sleeves and do whatever it takes to make things successful
• You are analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL and modeling in Excel.
• You are relentless and hungry to learn – You do what it takes to win, no matter what.
• You have 3+ years of experience in strategy & operations, consulting, investment banking, tech etc.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$89,300—$141,000 USD

New York Pay Range:

$94,000—$141,000 USD

Washington Pay Range:

$89,300—$133,900 USD