Degree in Artificial intelligence- AI
Degree in Business Informatics
Aartificial intelligence, Account Management, Analytical and Problem solving, AWS, Azure, B2B, Business Process Management (BPM), Data Analysis, Databricks, Effective communication skills, FinOps, Google Cloud Platform (GCP), Infrastructure as code, IT, Microsoft-Excel, Planning and organization, Presentation skills, Python Programming, R Programming, REST API, SaaS, SQL
We are looking for someone to join a team of people who are bright, proactive, and passionate about making their customers wildly successful. This person loves working with customers, guiding them, answering questions, and building great relationships with rapport and credibility. The Cloud Technical Account Manager (TAM) has a strong technical aptitude, loves to problem solve, and enjoys being challenged by complex technical questions, all against a backdrop of an ever-changing product feature landscape. The Cloud TAM will be the primary point of contact for product adoption with a focus on accelerating the customer’s time to value and will deliver technical guidance and best practices on the Apptio products through mentoring on solution design, performance and scalability.
Us:
Our Cloud Technical Account Managers help customers transform their IT organizations by helping them understand how to design and deploy an effective Cloud Cost Management strategy leveraging Apptio’s suite of Cloud Products and services and ensure that customers are able to maximize their investment.
Our team of Cloud TAMs act as trusted advisors to Apptio’s Cloud customers by enabling them to use Apptio’s Cloud products to achieve their business objectives. We have a diverse team with varied backgrounds, but some common attributes that lead to success are a fearless disposition towards adopting and learning new technologies and tools, an easy facility with navigating and troubleshooting large multi-dimensional data, paired with the interpersonal skills and business acumen to help uncover and understand business goals and technical requirements. These goals and requirements are then turned into actionable plans to drive quick value for our customers. Good project management and stakeholder management skills help members of our team thrive and succeed in this fast-paced environment. We partner with customers to develop and execute success plans: organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals.
Each Cloud TAM manages a portfolio of customers with a focus on optimizing their current capabilities and expanding their use cases by providing them with deep technical mentoring in support of their Cloud initiatives on their roadmap. Success of the team and each individual is measured by the renewal of the Apptio solution. The Cloud TAM will form close partnerships with our Account Managers, Product Management, Engineering and Support teams to contribute to the ongoing success of our customers, as well as identify upsell opportunities.
Our values:
Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. Visit www.apptio.com.
Your Role and Responsibilities
Primary responsibilities
Note:
The list above includes the primary responsibilities of the role but is not exhaustive. Other tasks, duties, and responsibilities may be assigned as needed.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
Essential Skills:
Technical Skills:
IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 290,000 employees serving clients in 177 countries. IBM Research provides unparalleled insight into business, industry and society by leveraging advanced computing architectures and methodologies to solve some of the world’s most pressing challenges.
Research Triangle Park, Durham, NC, USA
2-4 year
Research Triangle Park, Durham, NC, USA
2-4 year
Cambridge, MA, USA
2-4 year
San Jose, CA, USA
2-4 year
Mountain View, CA, USA
2-4 year
Rio de Janeiro, Brazil
0-2 year
Hortolândia, State of São Paulo, Brazil
0-2 year
Rio de Janeiro, Brazil
0-2 year
Hortolândia, State of São Paulo, Brazil
0-2 year
Yorktown Heights, NY, USA
0-2 year
Yorktown Heights, NY, USA
0-2 year
Cambridge, MA, USA
0-2 year
Toronto, ON, Canada
0-2 year
Calgary, AB, Canada
0-2 year
Montreal, QC, Canada
0-2 year
Givatayim, Israel
0-2 year
Cluj-Napoca, Romania
2-4 year
Research Triangle Park, Durham, NC, USA
4-6 year
Givatayim, Israel
0-2 year
Givatayim, Israel
0-2 year
Givatayim, Israel
0-2 year
Givatayim, Israel
0-2 year
São Paulo, State of São Paulo, Brazil
2-4 year
Rio de Janeiro, State of Rio de Janeiro, Brazil
2-4 year
São Paulo, State of São Paulo, Brazil
2-4 year
Rio de Janeiro, State of Rio de Janeiro, Brazil
2-4 year
Rio de Janeiro, State of Rio de Janeiro, Brazil
0-2 year
Frankfurt, Germany
4-6 year
Ehningen, Germany
4-6 year
Austin, TX, USA; Chicago, IL, USA; Dallas, TX, USA; Houston, TX, USA; Los Angeles, CA, USA; New York, NY, USA; Philadelphia, PA, USA; Phoenix, AZ, USA; San Antonio, TX, USA; San Diego, CA, USA; San Jose, CA, USA
2-4 year
Austin, TX, USA; Chicago, IL, USA; Dallas, TX, USA; Houston, TX, USA; Los Angeles, CA, USA; New York, NY, USA; Philadelphia, PA, USA; Phoenix, AZ, USA; San Antonio, TX, USA; San Diego, CA, USA; San Jose, CA, USA
2-4 year
Austin, TX, USA; Chicago, IL, USA; Dallas, TX, USA; Houston, TX, USA; Los Angeles, CA, USA; New York, NY, USA; Philadelphia, PA, USA; Phoenix, AZ, USA; San Antonio, TX, USA; San Diego, CA, USA; San Jose, CA, USA
2-4 year
Chicago, IL, USA; Columbus, OH, USA; Detroit, MI, USA; Indianapolis, IN, USA; Kansas City, MO, USA; Milwaukee, WI, USA; Minneapolis, MN, USA; Omaha, NE, USA
2-4 year