Commercial Reporting Analyst

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Job Description

The Role

As a Commercial Reporting Analyst, you play a central role in overhauling our approach to providing our commercial teams with actionable insight in an efficient and impactful manner. You will be involved in building our foundation of common reporting tools for frontline commercial teams to use on a daily basis both with partners and for internal purposes. Furthermore, you will have the opportunity to support commercial leaders with ad-hoc commercial analysis as required. Reporting to the Manager, Commercial Reporting & Analytics, you will be part of a wider team of four, each of whom will take responsibility for a key part of our commercial reporting and analytics capability. Through your work, you will have the opportunity to work closely with our commercial teams across markets, Data Science, Analytics Engineering and the Restaurant Experience team.

What you’ll be responsible for

  • Building and delivering the suite of standard reports used by all frontline commercial individuals and commercial leaders across markets

Drive the rationalisation of commercial reports across Deliveroo by profiling different commercial personas to define their reporting requirements

Build standardised dashboards and reports that meet at least 90% of the needs of each commercial persona such that we reduce the time spent by commercial teams on building and running reports

Where not self-serve, provide reports to frontline commercial teams in line with pre-agreed reporting SLAs

Maintain regularly quality audits of all reports to ensure any data errors are captured and rectified quickly

  • Managing partner-reporting facing that is not yet integrated into Restaurant Hub

Maintain existing standardised partner reporting (e.g. KAM Report) in the short-term whilst supporting the Restaurant Experience team to migrate into Hub in line with our product roadmaps

Identify and execute other opportunities to standardise and automate partner-facing reporting (e.g. MBR / QBR performance reports)

  • Supporting the Incentive Manager to run periodic calculation of commercial incentive payouts
  • Delivering one-off performance deep-dives for commercial leaders that does not deliver specialist Data Science capabilities

Key Competencies

  • Problem-solving & Strategic Thinking: Exhibits ability to identify most important causes of an issue; focuses time and effort accordingly. Generates thoughtful hypotheses and recommendations based on underlying issues in addition to surface observations.
  • Data analytics: Strong grounding in statistical theory and its application in real world situation, capable to interrogate large data sets efficiently, proficient in use of BI tools (Looker, Tableau etc),
  • Project Management: ability to manage and progress one to two projects simultaneously involving multiple stakeholders across both Commercial and other Deliveroo functions
  • Business Acumen: Firm understanding of Deliveroo’s overarching business model and core customers. Possesses enough domain context to make effective trade offs within projects.
  • Communication & Influence: Proactively keeps stakeholders updated on projects at the right cadence. Consistently collaborates effectively across teams. Able to document and present ideas clearly in small groups.
  • Community-Building: a team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Company Info.


Will Shu and Greg Orlowski co-founded Deliveroo, a British-based online food delivery service, in 2013 in London, England. The company's operations span across several countries, including the United Kingdom, France, Belgium, Ireland, Italy, Singapore, Hong Kong, the United Arab Emirates, Kuwait, and Qatar.

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