Degree in Artificial intelligence- AI
Aartificial intelligence, Design, Effective communication skills, Generative AI, Leadership Skill, SaaS, UX design
About The Role:
The mission of the Conversation Designer is to design an effortless, best-in-class customer support journey. This includes setting strategy and designing flows for our automated support platform, as well as overseeing and creating agent-facing documentation. You will report into the Global Training Manager, and be an integral part of designing conversation experiences that drive faster and more effective issue resolution for Notion’s customers.
In this role, you will take ownership of our CX knowledge base (Zendesk Guide) and the Workflow Builder within our chatbot (Forethought) by auditing conversation flows created by other CX team members, authoring conversation flows yourself, and implementing standards for future conversation design. You will be a strategic advisor, subject-matter expert, and thought leader.
What You'll Achieve:
Skills You'll Need to Bring:
Nice to Haves:
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $115,000 - $155,000 per year.
Notion Labs, Inc. provides technology solutions. The Company offers note-taking and collaboration applications to manage documents, wikis, and tasks. Notion Labs serves customers in the United States.