Senior Data Scientist - Customer Intent Analytics (Remote - Home Based Worker)

Key Skills

Python Programming, Scala Programming, C++, Java Programming, Machine learning techniques, Data science techniques, SQL, Apache Hadoop, MapReduce, TensorFlow, PyTorch, R Programming

Job Description

Data, Discovery, and Decision Science (D3) is the research and analytics organization at Allstate. In D3, you’ll be surrounded by 330+ tenacious and intellectually curious colleagues in an inclusive culture that encourages you to take risks, challenge the status quo and shape the future for the greater good. We are solving some of today’s most complicated analytics problems, making the lives of our Allstate colleagues easier and more productive, and driving our mission to deliver targeted insurance solutions to our customers. We are partnering to incorporate analytics into every aspect of the enterprise. We are avid about learning new ways to get the most value from our massive data resources and leading-edge technology. Developing ourselves and others is key to our success.

In this role, you will be working with unstructured data from contact centers that serve as the frontline for all customer, agent and employee interactions. You'll be supporting a high-priority enterprise initiative to improve the overall customer experience, employee engagement and operational efficiency for voice and digital interactions. You will have opportunities to discover insights from structured and unstructured data, solve business problems for both customers and operations and leverage varieties of advanced analytic methods, including the use of machine learning techniques and natural language processing.

Key Responsibilities

• Lead the development of advanced analytics/ predictive modeling algorithms to help enterprises gauge customers’ intent and optimize their journey for better outcomes across all interaction channels, whether through a human or artificial agent, voice, web or mobile, email and texting.
• Partner across multiple business areas to provide insights through advanced analytics and experimentation to drive business decisions
• Begin to manage analytical initiatives, develop junior data scientists and communicate analyses with leaders and key business stakeholders
• Bring innovative ideas to help develop new analytic methods for both voice and digital interactions to improve customer experience and realization of operational efficiency
• Utilize effective project planning techniques to break down moderately complex machine learning/predictive modeling and/or development projects into tasks and ensure deadlines are kept

Job Qualifications

Education and Experience

• Master’s or PhD 

• 3 or more years of related experience

Functional Skills

• Experience in managing and manipulating large, complex datasets and ability to analyze and interpret moderate to complex concepts

•  Experience applying natural language processing techniques

  • Demonstrated Analytic Agility and ability to quickly learn and switch topics

  • Ability to use and learn a wide variety of tools and languages to achieve results

  • Ability to code and develop prototypes in various languages

  • Experience in using statistical modeling and/or machine learning techniques to build models that have driven company decision making preferred

  • Experience with advanced system programing

  • Experience working with Agile team

  • Knowledge of advanced machine learning techniques and libraries

  • Knowledge of full stack development

Compensation Data

The minimum salary for this position is $95,000. The salary offered will be commensurate with experience.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen