Customer Success Manager

Key Skills

Articulate Storyline, B2B, Customer Service, Customer Support, Growth Analytics, Mentoring, Retesting, SaaS

Job Description

Want to leave your mark on the world of tech and help steer the course of customer service excellence If youre an experienced customer success leader with a passion for driving success, weve got an exhilarating opportunity for you

Writesonic is seeking an exceptional Customer Success Manager to lead our team. With an emphasis on enhancing the customer journey and ensuring toptier product support, your mission will be to navigate us toward industryleading customer satisfaction. A background in SaaS and team leadership is a must for this role.

THE OPPORTUNITY

As Writesonics Customer Success Manager, youll helm the customer success operations, working diligently to ensure were not just meeting, but exceeding customer expectations. Youll be monitoring metrics, implementing strategies, and ensuring our customer service is the gold standard in the SaaS industry.

At Writesonic, you wont just be part of a teamyoull be part of a revolution. Working alongside innovative minds and toptier tech, youll play a pivotal role in shaping our trajectory and realizing our goals.

WHAT YOULL BE HANDLING:

• Spearheading customer success operations and strategies to ensure industryleading satisfaction rates.
• Monitoring key performance indicators like CSAT, NPS, etc., and taking datadriven decisions to enhance performance.
• Providing toptier product support to SMBsB2C and ensuring customer success in B2B partnerships.
• Collaborating with teams across the company to streamline processes and ensure customer success.
• Managing, mentoring, and developing your team, fostering a culture of excellence and growth.

YOURE PERFECT FOR THIS ROLE IF:

• You hold at least 5 years of experience in a similar role at a global SaaS company.
• You have at least 1 year of proven team leadership experience.
• You possess a technical background and a robust understanding of customer support and success metrics.
• You demonstrate strong analytical skills and the ability to make datadriven decisions.
• You excel at communication, able to articulate points clearly and inspire your team and stakeholders.
• Youre selfmotivated, with the ability to thrive in both independent and team settings.

WHY JOIN WRITESONIC

Competitive Pay: We value the input of our dedicated team members and offer fair compensation.

Work Remotely: Love the flexibility of working from anywhere, anytime. We provide the equipment, you provide the passion

Fitness Membership: Get moving with discounted fitness center memberships and embrace the worklife balance.

Upskilling Programs: We invest in our teams continuous learning, offering ongoing education opportunities to keep you at the forefront of industry trends.

Ready to chart your course toward customer success with Writesonic Apply now and lets revolutionize customer service together