IT Engineer

Key Skills

Python Programming, Scala Programming, C++, Java Programming, Machine learning techniques, Data science techniques, SQL, Apache Hadoop, MapReduce, TensorFlow, PyTorch, R Programming

Job Description

Who You Are:

Do you like working with cutting edge computer hardware? Do you want to support some of the top minds in the Artificial Intelligence field? The Allen Institute for AI (AI2) is looking for an IT Support Engineer to join our Infrastructure team. We are building the systems that powers our research, both in the cloud and on site. If you join our team, you will contributing to the creation of high impact, world changing research by providing IT support across the entire organization.

At AI2, you will not only be working with a group of talented engineers, but with some of the top AI researchers in the world. We have projects on understanding and answering real-world questions, learning from pictures and videos, and building the world’s best academic search engine. As an IT Support Engineer on the infrastructure team, you would have the chance to learn about and support all of these projects.

Your Next Challenge:

• Providing IT support for all of local and remote employees
• Providing IT and AV support for online meetings and talks and presentations
• Provisioning advanced GPU hardware for cutting edge research
• Troubleshooting and maintaining our internal systems and equipment
• Administering and supporting our software subscriptions
• Asset, account, user and permission management
• Creating automation for performing repetitive tasks

What You’ll Need:

• Excellent communication and customer service skills
• 2-5+ years in an IT engineer or IT support role
• Experience administering MacOS. (Linux and Windows operating administration would be preferred as well.)
• Experience troubleshooting both personal and server hardware
• Experience with at least one major cloud provider (AWS, Google Cloud, or Azure)
• Experience installing, working with and troubleshooting GPUs is preferred. 

Who We Are:

The Allen Institute for Artificial Intelligence is a non-profit research institute in Seattle founded by Paul Allen and headed by Professor Oren Etzioni. The core mission of AI2 is to contribute to humanity through high-impact research in artificial intelligence.