Technical Support Engineer

Key Skills

Aartificial intelligence, Analytical and Problem solving, Cloud computing, Customer Support, Effective communication skills, Machine learning techniques, Software Development, User support and Troubleshooting

Job Description

Pinecone is pioneering search and database technology that's revolutionizing how developers build search systems. Our managed vector database provides customers with easy-to-use capabilities that until now have only been in the hands of a few tech giants. The demand for vector databases is growing incredibly fast, and it shows in our user base. We have a large audience of ML engineers, software engineers, data scientists, and technical architects who are eager to learn and build with our product.

Pinecone is seeking a Technical Success Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database platform. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should also have a strong technical background, including experience working with two or more programming languages, familiarity with ML and AI, and experience working with two or more cloud providers. 

Responsibilities: 

• Provide technical support to customers, including troubleshooting complex technical issues
• Manage and resolve customer inquiries in a timely and effective manner
• Identify areas of improvement for the customer experience and technical support processes
• Document customer interactions and feedback by creating knowledge base articles and providing recommendations for improving the online documentation.

Qualifications:

• 3+ years of experience as a software engineer, system administrator, or similar
• 1+ years of experience in a customer-facing technical support role
• Proficiency in two or more popular programming languages
• Working knowledge of ML and AI
• Experience with cloud providers
• Excellent written and verbal communication skills
• Strong customer service and problem-solving skills
• Ability to work independently in a fast-paced, team environment
• Bachelor’s degree (or equivalent experience) in computer science or a related field

Benefits:

• Competitive salary and benefits package, including health, dental, and vision insurance.
• Opportunity to work with a world-class team of experts in ML/AI and cloud computing.
• Chance to work on cutting-edge technology and help shape the future of AI and ML.
• Flexible work schedule, including the option to work remotely.