Agile methodologies, API, Atlassian Suite, Confluence, Data Modeling, Github, Google Cloud Platform (GCP), Python Programming, React.js, REDIS, Software Development
About SupportLogic
SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.
We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.
Overview of role:
The team at SupportLogic is dedicated to improving the experience of today's Support professionals while helping companies serve and retain their customers through intelligent escalations, proactive interactions, and problem resolutions. In order to serve our customers in a way that enables them to serve their users, we are currently seeking customer-centric, energetic, and highly motivated individuals to join our Core Workflow Engineering Team. These engineers are responsible for building and scaling the experiences powered by Python-based Fast APIs on the backend with microservices running on GCP and a lightweight frontend with React. This is an exciting opportunity for someone looking to take ownership of breaking down product requirements into beautiful and simple experiences for customers.
How your work will support our growth:
About you (don't worry if you don't have this whole list- we expect you to learn with us):
How we support our employees’ growth and well-being:
Predictive and Generative AI for Customer Support Protect your brand experience. Predict and prevent customer escalations. Observe and act on the voice of the customer in real time.