Senior Product Manager - Analytics & Reporting

Key Skills

Analytical and Problem solving, Data Analytics, Effective communication skills, Mentoring, Product Management

Job Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo?

Senior Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound.

The Product team at Klaviyo is continuously looking for ways to build and deliver the best product possible for our customers. We’re looking for a Senior Product Manager who lives and breathes data visualization, someone who has mastered storytelling with data. We need someone to own a significant piece of our Analytics & Reporting roadmap to empower Klaviyo creators with tools to understand their data, enabling them to deliver personalized experiences to their consumers, drive sales, and be successful. You will do this by solving problems with a customer-first mindset and bringing new analytics and reporting products to market. You will work cross-functionally with product managers, designers, and engineers to guide product development from concept to launch.

How You’ll Make a Difference:

• The ultimate measure of success for Senior Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target. 
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Senior Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
• Senior Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.
• Senior Product Managers are expected to be leaders on the team, identifying ways to accelerate or level up the rest of the product team and finding ways to push them forward, as well as being a go-to resource for other product managers.

What You’ll Do:

• Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Manage a roadmap - you will prioritize all potential projects for our product area, and focus on those with the largest impact.
• Create clarity through writing - you will define the customer problems we need to solve, who we are solving them for, and what it means to solve those problems. You will work agilely, but also sweat the details. You are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
• Ship features - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
• Mentor - you will share the benefits of your experience and knowledge with product managers on the team, helping to mentor and coach them to better outcomes.
• Learn - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Your First 90 Days

In your first 30 days , you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Introduce yourself to everyone you will need to know in order to be successful in your role.

In your first 60 days , you will become a valuable member of the team:

• Take ownership of your key area of the product, and become the go-to expert for that area.
• Have a quick impact by building your first product features.

In your first 90 days , you will continue to increase your influence:

• Formulate the strategy and roadmap for your area.
• Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly.
• Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.

Who You Are:

• 3+ years of product management experience
• Know who Avinash Kaushik, Edward Tufte, and Cole Nussbaumer are, and are familiar with their work (bonus points if you think that Minard’s visualization of Napoleon's 1812 March might be overrated)
• You know to save the pies for dessert.