Business Intelligence/Customer Insights Analyst

Key Skills

Business Intelligence, Data Analytics, Data Visualization, PowerBI, SQL, Tableau

Job Description

About the role

New farmers join the Halter herd each week which enables them to transform the way they manage the health and movement of their animals. Our Go-To-Market teams are responsible for making this happen and are working to provide the best customer experience throughout this journey. In order to do that, they need exceptional reporting & insights both operationally to support tactical operations as well as trend analysis, & board-level insights. 

We're looking for a Customer Insights Analyst with strong stakeholder management skills, who can generate insights & data support for our Go-To-Market functions (Business Development, Marketing, Finance, Customer Success and more). This includes being responsible for data capture, maintenance and interpretation, and being involved in operational support through all Go-To-Market activities. In this role, we are looking to create quality data-driven insights and reports - used by the leadership teams and various internal stakeholders in shaping the direction and advice around Revenue, Operations & Go-to-Market initiatives. We’re looking for people who are hungry to make an impact, are comfortable in a fast-paced environment, and love helping the people around them succeed.

What your day could look like

• Working with Go-To-Market stakeholders, liaising with them on prioritization, elicitation and analysis of business requirements for both operational & board levels.
• Development, maintenance and support of Tableau dashboard/reports through iterative cycles and continual reviews and improvements.
• Audit dashboards to understand who is using them, and whether they are using the right data sources and update and improve as new data becomes available.
• Build reports to help monitor and visualize data quality. Find, investigate and fix data issues, making corrections where necessary. Recommend and/or carry out programmatic solutions for data quality issues at scale.
• Support ​​data & system changes to the relevant tools to reflect changes in systems, products, or customer requirements.
• Working as part of a cross-functional team, contributing to your teammates’ success, and encouraging collaboration and task sharing.
• And finally, as this is a start-up, you’ll be rolling up your sleeves and helping with whatever is required to succeed in our mission, knowing that the whole organization is with you doing the same

What we’re looking for

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• The ability to break down complex problems into manageable components and draw useful conclusions.
• Expertise in data manipulation to extract relevant information from large data sets and transform and / or visualise findings in a meaningful way. 
• Good relationship building skills to work across the corporate and operational layers of the business.
• Highly proficient in SQL and Tableau or Power BI for data visualisation
• Knowledge of Salesforce and experience in sales consultancy/revenue operations would be ideal.
• Someone that takes responsibility for their projects and delivers complete work

Why our team loves working at Halter

• A genuine and shared connection to our mission to make a difference in the world.
• The excitement, risk, and reward of a high-growth technology scale-up.
• The pride of joining an iconic New Zealand technology company growing successfully on the global stage.
• The opportunity to work with and grow alongside a dynamic, and highly talented team with diverse backgrounds.
• The opportunity to supercharge your career in a supportive and caring environment.
• Our ideas are truly valued, we are able to move fast, and our impact is real.
• State-of-the-art, dog-friendly office that’s been thoughtfully designed right in the heart of Auckland city.
• Delicious snacks and drinks are available for your daily flow.
• Healthy body, healthy mind. We’re partnered with Southern Cross to support your well-being.
• We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver and many other parental benefits that support you and your family.
• Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
• Our time to recharge is valued, we’re offered wellness leave & unlimited paid annual leave.
• Importantly, we offer a competitive remuneration package made up of salary, benefits and an employee stock ownership plan.

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!