Senior Product Manager - Contact Center AI/ML

Key Skills

Aartificial intelligence, Design, Effective communication skills, Leadership Skill, Machine learning techniques, Natural Language Processing (NLP)

Job Description

Are you ready to revolutionize the customer experience landscape with innovative AI-driven solutions? We are seeking a highly motivated and visionary Senior Product Manager to lead the development of cutting-edge AI products, from ideation to launch, for our CCaaS (Contact Center as a Service) product. If you have a passion for AI technologies, thrive on innovation, and enjoy working with cross-functional teams to deliver exceptional customer experiences, then this is the role for you!

Your responsibilities will be to:

• Develop and drive the strategic direction for our AI-driven CCaaS product, envisioning groundbreaking solutions that align with our business objectives. Utilize your expertise in AI technologies to identify market trends, customer needs, and growth opportunities.
• Create a comprehensive product roadmap that outlines the feature set, timeline, and milestones for delivering AI-powered enhancements to our CCaaS platform.
• Conduct thorough market analysis, including competitive landscape assessments, customer research, and feedback, to identify emerging trends and customer pain points. 
• Foster effective communication and collaboration across cross-functional teams, including engineering, data science, design, sales and marketing.
• Develop comprehensive go-to-market strategies, collaborating closely with marketing and sales teams to ensure successful product launches.
• Stay abreast of industry trends and emerging technologies in CCaaS and AI applications.

Basic Qualifications:

• Bachelor’s degree (Computer Science or related field preferred).
• 5+ Years of experience as a Product Manager.
• 3+ Years of experience building and launching AI-powered applications and services.
• Ability to crystallize vague concepts into concise plans.
• Understanding that speed is everything but prioritizing the right thing is equally important 
• Entrepreneurial mindset with a passion for innovation and staying ahead of industry trends.
• Strong communication and interpersonal skills, with the ability to influence stakeholders and build strong relationships.

Preferred Qualifications:

• Experience with UCaaS or CCaaS applications.
• Strong technical background, with a clear preference for AI/ML expertise.
• Experience in voice, IVR or voicebot technologies and capabilities is a plus.
• Solid understanding of Generative AI, Machine Learning, and Natural Language Processing.

Salary Range or On Target Earnings:

Minimum:

$90,500.00

Maximum:

$209,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here. 

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.