Principal Collections Strategy Analyst

Key Skills

Python Programming, Scala Programming, C++, Java Programming, Machine learning techniques, Data science techniques, SQL, Apache Hadoop, MapReduce, TensorFlow, PyTorch, R Programming

Job Description

Why TrueAccord? TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Role:

TrueAccord’s Analytics team is responsible for driving our business forward with data. The Principal Collections Strategy Analyst will join a rapidly-growing team of highly motivated people who take the TrueAccord mission seriously and are determined to succeed. As with every position on the Analytics team, the ultimate objective of this role is the development and delivery of analyses to cultivate TrueAccord’s strategies and optimize performance.

As a Collections Strategy Analyst at TrueAccord, it is your job to help optimize performance against our clients’ benchmarks. This means understanding exactly how each client defines successful performance, then working with partners in Client Success, Product & Engineering, and our call center to find the right mix of strategic and tactical “levers” to drive our performance scores higher. This is a very high-profile role that has a significant impact on TrueAccord and is integral to the company’s success.

Responsibilities and Duties:

• Conduct comprehensive analyses of all client performance benchmarking reports (e.g., scorecards, peer group comparisons, etc.) to understand logic and mechanics behind each client’s definition of successful performance
• Identify any pools of accounts where performance is lagging the benchmarks and be able to articulate exactly what performance changes are needed to improve our standing
• Leveraging your deep understanding of our performance score drivers, partner with the appropriate TA functions (e.g., Product & Engineering, Client Success, Operations, etc.) to determine the right mix of strategic and tactical initiatives and ensure timely execution
• Demonstrate end-to-end mastery of Analytics workflow for all assigned projects: Translate a request into an analytical framework (including hypothesis formation), extract relevant data, generate actionable insights through analytical model development, and clearly communicate practical solutions back to the stakeholders
• Where necessary, turn analytical findings into business cases for executive review, with clearly-presented recommendations, justifications, and cost/benefit assessments
• Occasionally represent Analytics team in executive-level presentations (including both TrueAccord Executive Leadership Team and senior client stakeholders)
• Serve as a senior leader on the Analytics team by sharing knowledge, mentoring other analysts, and reinforcing best practices
• May lead an individual analyst on a semi-permanent basis, with formal supervisory responsibilities

Requirements:

• A minimum of 8 years of experience using quantitative data analysis to drive performance and improve competitive strategies is required; At least 4 years of experience in the debt collections space is necessary
• Expertise with interpreting debt collection performance reports, understanding trends/core drivers, and identifying practical solutions to raise the bar 
• Proven ability to build complex models from scratch, perform deep analyses, and turn raw data into actionable insights
• Demonstrated pattern of being analytically curious, drilling into root causes and business impacts to answer not only “Why” but also “So What”
• Ability to merge business objectives and technical expertise seamlessly to build effective tactical solutions that also align with long-term strategies
• A deep understanding of proper testing practices, statistical experiment design, and results analysis
• Excellent verbal and written communication skills, with an emphasis on presenting complex material to executive audiences clearly and concisely
• Strong interpersonal and leadership skills--with the ability to facilitate, negotiate, and influence within in a team environment and across functions
• Attention to detail and accuracy, while maintaining a solid awareness of the big picture, are extremely important
• Must be able to work effectively with little direct supervision and in the face of ambiguity, shifting priorities, and multiple deadlines

Very Nice To Have:

• At least 10 years of relevant analytical experience
• BS/MS degree in an analytical discipline: finance, statistics, applied mathematics, computer science, etc.
• Experience providing data analysis solutions in a call center environment
• Mastery of SQL, paired with equal proficiency in data visualization and storytelling
• Familiarity with a statistical language, such as R or Python
• Competency with data visualization or business intelligence tools such as Looker, Tableau, or Power BI
• Experience setting priorities and managing expectations, while balancing stakeholder requests with business constraints
• Experience using data-driven insights to influence process improvements

What TrueAccord offers you + Culture & Benefits

TrueAccord is a distributed company with a major presence in the San Francisco Bay area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.

We offer:*** Generous paid time off*** Paid training*** We promote work/life harmony*** Paid holidays*** Health, dental and vision benefits*** 401K with matching

Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Info.

TrueAccord

TrueAccord is the leader in digital collections. By focusing on great user experiences, TrueAccord provides businesses with superior debt collection results. Our machine learning platform adapts to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel. We work with top financial institutions, enterprise companies and upcoming businesses to recover billions in lost reven

• Industry
  Information Technology
• No. of Employees
  200
• Location
  16011 College Blvd, Lenexa, Kansas 66219, USA
• Website
  https://www.trueaccord.com/
• Jobs Posted