Customer Solutions Specialist, AI and Prompting

Key Skills

Aartificial intelligence, Customer Representative, Customer Support

Job Description

Company Overview

Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, including receipt of the World Economic Forum’s Technology Pioneer award for the development of AI-powered brief analysis tool CARA AI. Today, over 10,000 law firms—from solos and small practices to more than 40 Am Law 200 firms—rely on Casetext to elevate the quality of their law practice. For more information visit www.casetext.com.

About the Role

The Customer Solutions Specialist will work with Casetext’s Enterprise customer success and engineering teams to manage and execute large-scale projects leveraging CoCounsel’s advanced AI technology. CoCounsel, built on GPT 4, is the first true AI based legal assistant for attorneys. It automates multiple time-consuming tasks attorneys perform regularly. It is flexible and powerful enough to be used by both solo practitioners and attorneys at AM Law 200 firms.

As the Customer Solutions Specialist, you will work closely with Casetext’s Enterprise clients to determine the best methods of prompting our AI to accomplish a wide range of tasks and determining how CoCounsel can be used to solve their challenges. This role also involves documenting best practices for prompting CoCounsel to build up a library of tools and tutorials that allows others to learn prompt engineering. You will also need to be comfortable communicating with clients, as this is a customer-facing heavy role. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S.

As the Customer Solutions Specialist, You Will:

• Discover, test, and document best practices for a wide range of tasks relevant to our customers.

• Build up a library of high quality prompts or prompt chains to accomplish a variety of tasks, with an easy guide to help users search for the one that meets their needs.

• Build a set of tutorials and interactive tools that teach the art of prompt engineering to our customers.

• Work with large enterprise customers on their prompting strategies.

About You: 

• You have a J.D. 

• Are experienced in customer-facing roles.

• Have at least basic programming skills and would be comfortable writing small Python programs.

• Have at least a high level familiarity with the architecture and operation of large language models.

• Understand due diligence, eDiscovery, working with large documents, data rooms, etc. and how to use technology to find the needle in the haystack

• Are an excellent communicator, and love teaching technical concepts and creating high quality documentation that helps out others.

• Are excited to talk to motivated customers and help solve their problems.

• Have a creative hacker spirit and love solving puzzles.

• Have an organizational mindset and enjoy building teams from the ground up.

• You think holistically and can proactively identify the needs of an organization.

• Make ambiguous problems clear and identify core principles that can translate across scenarios.

• Have a passion for making powerful technology safe and societally beneficial.

• You anticipate unforeseen risks, model out scenarios, and provide actionable guidance to internal stakeholders.

• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks.

• You stay up-to-date and informed by taking an active interest in emerging research and industry trends.

Casetext Benefits

• Competitive compensation in equity and salary
• Exciting and meaningful work with an ambitious and passionate team
• You’ll be a leader at a fast-growing start-up, take on a lot of responsibility, and play a substantial role in the future of the company
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• 401k plan
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO 
• We’re a close-knit team of smart, driven people who really enjoy working together

Salary Range: $120-135K + equity