Data Scientist - Customer Obsession

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Job Description

We are looking for a Data Scientist to join the Customer Obsession team! We are colocated with CO engineering, product, and, design teams. Our work is at the heart of Uber's focus to provide outstanding customer support experiences both in-app and other live channels.

We provide an end-to-end data science workflow that includes scoping the business problem, providing a data lens to product design, owning the experimentation cycle to full global rollouts, and eventually impact estimation. Within this role, you will have the opportunity to work on several projects on customer-facing mobile apps and internal tools.

What You Will Do

  • Develop statistical models/analysis and apply them to solve real-time problems
  • Create practical data insights and solutions from Uber’s large datasets
  • Design metrics and developing SQL queries to generate reports
  • Own experimentation related to product development and partner with engineering, design, and product teams

Basic Qualifications

  • S. or Bachelors degree in Math, Economics, Bioinformatics, Statistics, Engineering, Computer Science, or other quantitative fields. (If M.S. degree, a minimum of 2+ years of industry experience required and if Bachelor's degree, a minimum of 3+ years of industry experience)
  • Advanced SQL expertise
  • Basic understanding of experimental design (such as A/B experiments) and statistical methods
  • Ability and experience in extracting insights from data, and summarizing findings/takeaways

Preferred Qualifications

  • Advanced experience with experimental design and statistical methods, such as causal inference
  • Ability to communicate effectively with technical and non technical partners
  • Ability to solve complex business problems that cross multiple product/project areas and teams
  • Balance attention to detail with swift execution

We’ve noticed that the title “Data Scientist” represents a variety of work across the industry. If you're more passionate about building machine learning (ML) or econometric models, please check out the Applied Scientist roles on our career page!

For San Francisco, CA-based roles: The base salary range for this role is $124,000 per year - $130,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completingthis form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Company Info.


Uber, is an American mobility as a service provider based in San Francisco, with operations in over 900 metropolitan areas worldwide. Its services include ride-hailing, food delivery (Uber Eats and Postmates), package delivery, couriers, freight transportation, electric bicycle and motorized scooter rental via a partnership with Lime, and ferry transport in partnership with local operators. Uber does not own any vehicles.

  • Industry
    Automotive,Autonomous technology
  • No. of Employees
  • Location
    San Francisco, CA, USA
  • Website
  • Jobs Posted

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Uber is currently hiring Customer Data Scientist Jobs in San Francisco, CA, USA with average base salary of $124,000 - $130,500 / Year.

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