Application Configuration Analyst - Advanced Analytics (Remote)

Key Skills

Agile methodologies, Analytical and Problem solving, AWS, Azure, Effective communication skills, Machine learning techniques, PowerBI, Python Programming, SLA, SQL, User support and Troubleshooting

Job Description

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, New York, Oregon or Washington at this time.

This position is responsible for supporting machine learning solutions built by the Advanced Analytics team while following best practices to drive business value. This position coordinates release management, monitors and supports machine learning models and supporting infrastructure deployed to production, develops solutions to address issues and enhancements, and supports the development of net-new models. The Advanced Analytics team primarily builds Azure ML models, supported by a hybrid of on-premise or cloud data pipelines. The individual should have a strong focus on collaboration and a deep passion for innovation.

Responsibilities Include:

• Own the Advanced Analytics team’s IT change management activities and perform associated tasks including change ticket management, code migration, and deployment support.
• Validates production readiness of deployments and works with developers to minimize deployment risk.
• Monitor machine learning solutions with a focus on performance management, scheduling, and capacity management.
• Develop and maintain dashboards for pipeline and model performance monitoring and report on key metrics.
• Proactively communicate and address issues, changes, and concerns to business units when discovered through monitoring activities.
• Serve as the primary resource to address and resolve issues in accordance with SLAs for incidents assigned to the Advanced Analytics team. This includes on-call support.
• Perform administration tasks including security management and Anaconda license management.
• Create and maintain solution documentation when solutions are changed during support activities.
• Perform periodic SOx control reviews to adhere to IT compliance processes.

Qualifications include:

• Bachelor’s degree in related discipline with a minimum of 4 years relevant experience required. In lieu of a degree, 6 years of relevant experience required.
• Relevant work experience will include basic experience supporting, designing, and developing or configuring software solutions.
• Experience with SQL and/or Python.
• Experience developing or configuring dashboards or reports. Experience with PowerBI is preferred.
• Experience supporting or developing machine learning solutions within the Azure platform is preferred.
• Basic software development or configuration, testing, and troubleshooting skills.
• Strong problem solving and analytical skills.
• Experience working within Agile methodologies is preferred.
• Ability to work independently and as part of a team.
• Good communication and organizational skills.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.