AWS, Google Cloud Platform (GCP), Looker, Machine learning techniques, Mathematical modeling, MySQL, Natural Language Processing (NLP), NumPy, Pandas, Python Programming, Snowflake, SQL, Statistical modeling, Tableau, XGBoost
As a Decision Scientist, you will apply data-driven techniques to identify new opportunities, participate in project definition and prioritization and directly impact business strategy setting outcomes. There is a high expectation of proactively identifying, investigating, and resolving problems; designing and establishing key metrics; and the effective usage of various techniques such as statistical modeling, A/B experimentation and machine learning to drive the best decisions. Decision Scientists are not primarily responsible for the development of advanced ML algorithms, but they need to inform model performance evaluation. Therefore, they possess a general understanding of how ML models work and how to leverage their output for decision making and actioning. They are also expected to create offline ML models in the purpose of enlightening decision making, such as forecasting and segmentation.
This role is part of our Cash App's ML team and will be deeply embedded within one of our product teams - here are the workstreams we're currently hiring for:
Customer Support - This team’s mission is to create better-than-human Customer Support Experiences. Cash App holds people’s money, and building customers’ trust is absolutely essential to our brand. Cash App’s mission is to serve the unbanked as well as disrupt traditional financial institutions. Providing fast and reliable help whenever the customer needs it is a major component of building trust and pursuing this mission. Our massive scale and deep trove of Support transcript data create an endless number of opportunities to leverage statistical models and machine learning in the analysis to better understand our customers and offer better experiences. We are a highly creative group that prefers to solve problems from first principles; we move quickly, make incremental changes, and deploy to production every day.
Ads & Incentives - This team is responsible for building data-driven solutions, strategies, in-depth analytics and dashboards in consumer experience in partnership with business stakeholders. This team drives monetization throughout the Cash App ecosystem and drives consumer engagement in delivering growth.
Qualifications
You have:
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.
Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Cash App is a mobile payment service developed by Square, Inc. It allows users to send and receive money, as well as buy and sell Bitcoin and stocks. Cash App was originally launched in 2013 as a peer-to-peer payment app called Square Cash, but it has since expanded to include more features.