Applied Scientist, Marketplace

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Job Description

Wheely is a Swiss-founded British luxury services company. We lean into both cultural identities: Swiss privacy and British prestige hospitality. Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app.

Over the next 5-10 years we plan to build out and offer a full portfolio of luxury personal services, allowing clients to protect their time beyond just chauffeuring.

We are entering the world’s megacities one at a time—having started with London, Paris, Moscow, and Dubai. We are a Series B scale-up, and have raised $28 million to date.

Discretion is one of Wheely’s core values — where people travel, and who they travel with, is at their discretion. We respect their private life and their actions. Wheely has in the past refused to hand over requests to share passenger/journey data to governments, and we will continue to honour our commitment. This has led us to start developing technology in 2020 to put our clients’ movements beyond our own reach.


The Marketplace team is responsible for matching passenger requests with available chauffeurs. Their areas of responsibility are pricing, dispatching/matching protocols and incentives. Their success criteria are to maximize welfare (i.e. reliability, utilization) and to avoid a known failure mode of ride-hailing marketplaces known as the wild goose chase.

Scientists in the Marketplace

While there are existing capabilities, including an app with heuristic dispatch capabilities, that have aided with our success so far we now need to deepen our understanding of our marketplace and embed prediction & optimisation throughout it. We’re looking for a talented Applied Scientist with commercial experience to join and formalise our Marketplace optimisation problems, define and implement optimization algorithms, all while working with our product teams to scope optimisation-backed features that are critical to achieving our future ambitions.

This is a unique opportunity for talented, commercially and user oriented scientists to develop core marketplace capabilities in a mature and profitable company with a unique customer base and take on ride hailing.

Strong preference will be given to those who have 2+ years experience in a similar role at another ride hailing company.

What you’ll do in the next 12 months

  • Formalise and make widely understood the Wheely Marketplace optimisation problems: Bring your domain experience and/or work with external experts to formalise the 2-3 most important optimisation problems for Wheely to achieve it’s 2023 OKRs. Work with the Marketplace team to align the build of the necessary optimisation capabilities to Wheely’s OKRs and the Marketplace roadmap. Propose 1 or more system change(s) for the Q2 roadmap that results in an improved in performance in Driver Utilisation by building offline solutions to the newly formalized problems.
  • Introduce new optimisation algorithms as needed to achieve scientific control in marketplace metrics: Augment Wheely’s driver allocation and dispatch capabilities with optimization algorithms as needed to be able to make controlled improvements in key marketplace metrics such as Chauffeur Utilisation, Price, Waiting Time, pre-book fulfillment, and so on.
  • Work collaboratively with engineers to evolve our marketplace Infrastructure: Work with Marketplace engineers to ensure we have the platform needed to develop, test and deploy the optimisation algorithms we need to power our Dispatch and other marketplace capabilities.
  • Help pave the way for more scientists. Identify gaps in Science capability based on the challenges you’re facing and your past experience (e.g. economists, data scientists, user researchers, operations researchers, ML engineers, etc). Work with your line manager to create a case for hiring those capabilities.
  • Own your role and create your own path: Connect with the team, understand the company goals (e.g. OKRs) and your role; Align with your line manager and team about how you will contribute and any critical dependencies you’ll have. Based on what you’ve learned about Wheely and your understanding of the domain, purpose 1 new OKR and/or 2-3 features/projects that ensure the impact of Science on Marketplace objectives in 2023.

What we Offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.

  • Competitive salary and equity package
  • Medical insurance, including dental services
  • Life and critical illness insurance
  • Relocation and lunch allowance
  • Professional development subsidies
  • Top notch equipment

Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Info.


A luxury ride-hailing service which brings together professional chauffeuring of the highest standard and the convenience of all things mobile. Wheely currently operates in London, Moscow, Paris and Dubai. Our easy to use app allows to request executive journeys both on-demand or in advance.

  • Industry
    Information Technology,Computer software
  • No. of Employees
  • Location
    London, UK
  • Website
  • Jobs Posted

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