Conversational AI Designer

Key Skills

AI technology, Conversational AI, Effective communication skills

Job Description

About the role:

As part of our Customer Enablement team, you will contribute to the design and delivery of AI healthcare conversations that will enable our customers to Take Healthcare Off Hold™. You will partner with Customer Success and Engineering to understand customer requirements while balancing technical feasibility. The role combines healthcare operations expertise with an analytical and creative mindset.

This is the right role for you if you are passionate about becoming skilled in three broad areas:

• Technology: As part of a market-leading, AI-driven Software as a Service (SaaS) company, you’ll be working with cutting edge technology solutions. A strong interest in technology and being passionate about using it to create value for our clients and their patients is a must.
• Healthcare: To ensure that the Infinitus digital assistant is an expert in healthcare, you must either have or be willing to be trained in healthcare business operations.
• Conversational AI: Our digital assistant must be professional, engaging, and efficient in order to effectively navigate the complexities of a healthcare conversation. You must be interested in understanding the nuances of a conversation and what makes one effective.

What we are looking for:

• Design, author, and build new conversations in Infinitus’ proprietary conversation builder. Ensure conversations leverage consistent brand, voice, and tone to inspire customer confidence.
• Configure the Infinitus platform in response to requirements with a best-practices mentality. Leverage structured project delivery methodology.
• Integrate healthcare expertise and feedback data to increase the digital assistant’s ability to be smart and automate more for our customers.
• Develop and maintain test cases and QA evaluations. Validate new conversational UI feature integrations.
• Develop and foster relationships across partnered teams to optimize delivery of solutions for customers.

Minimal Qualifications:

• 1-3 years of healthcare back office experience.
• Customer obsessed, with passion for helping our clients and ultimately, their patients.
• Great problem-solver. Ability to effectively diagnose, troubleshoot, and resolve issues independently and with a team.
• Attention to detail, with an eye for quality and excellence.
• Clear communicator. Strong written and verbal communication skills and experience addressing clients in meetings and over email.
• Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement.
• Thrives in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively.
• Knowledge or experience in the healthcare industry.
• Excellent communication (verbal, written, and presentation) and interpersonal skills).
• Education: BA/BS, with evidence of technical experience or equivalent work experience.

Preferred Qualifications:

• Masters in Healthcare Management/Administration

What we can offer you:

• Competitive salary and pre-IPO stock options.
• 100% company-paid medical, dental and vision insurance (for employee).
• Mental & Behavioral Health Benefits.
• Flexible paid time off.
• Leave programs for life events.
• 401(k).
• Team Building Events & Happy Hours.
• A great company culture with a strong emphasis on diversity, equity and inclusion.

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.