Customer Data Science - Senior Manager

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Cloud computing, Scala Programming, Machine learning techniques, Data science techniques, MATLAB Programming, PyTorch, TensorFlow, R Programming, Big Data Technology

Job Description

Customer Data Science - Senior Manager role at Silver Spring, Maryland, United States of America.

Who We Are…

When we say, the stuff dreams are made of, we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our Team

The Customer Data Science team is at the forefront of WBD, helping WBD leadership and functional teams make smarter decisions faster. Content, marketing, product, ads, and tech partners trust us to deliver insights, inform personalized experiences, build fans, and drive profitable growth globally. Data and AI create a new competitive advantage for our business. We blend the art and science of storytelling through data-led growth and experimentation culture.

Your New Role...

As a member of the Customer Data Science team, you’ll collaborate with teammates to develop, action on, productionalize, and test statistical and machine learning models to inform and boost customer acquisition, engagement, and retention for our digital products (e.g., HBO Max, Discovery+, etc.). Team initiatives may include but are not limited to defining North Star metrics for product evaluation; identifying High Value Actions in the customer space; building audience/customer engagement & health segments; developing propensity models (e.g., sign-ups/acquisition, engagement, retention, winbacks); and building causal/uplift models (e.g., next best action).

In particular, this position will play a key role supporting AI/ML development, testing & experimentation methodology development, and MLOps tied to our digital products. Reporting to the Customer Data Science Director, a key focus of this position will be to ensure we are closely aligned with our partners in developing insightful & actionable AI/ML, sound testing & experimentation standards, and scalable architecture for AI/ML deployment. The successful candidate will be able to thoughtfully apply AI/ML methodologies to drive engagement and retention, provide guidance on testing experimentation, manage projects across teammates and stakeholders, and communicate to both technical colleagues & senior leadership in a manner which encourages action and continued engagement.

Your Role Accountabilities...

• Support cross-functional initiatives from end-to-end, including project management, building strong partnerships with business stakeholders, and providing direction & mentorship to team members
• Participate in cross-functional strategic ideation, planning, and roadmapping discussions across relevant data, product, engineering, technology, and other cross-functional business partners
• Apply data mining techniques to cleanse and explore large data sets
• Develop, validate, and operationalize sound mathematical models, with an eye toward extensible design and deployment, repeatable processes, and scalable products
• Orchestrate and integrate services and components into pipelines, including the tooling for data and model monitoring in an environment with a range for first- and third- party data sources
• Support the maintenance and improvement of our Data Science tech stack as team and projects scale
• Provide direction to senior/junior data scientists and review data science approaches, code, & deliverables
• Prepare and communicate insights and results to senior leaders
• Identify appropriate data science solutions as new data-centric business queries arise
• Stay current with new data science methods, technologies, and industry trends
• Help develop guiding principles, frameworks, processes, and best practices for our growing team

Qualification & Experience...

• Master’s or PhD degree in a quantitative or computational field, with preference for candidates with strong backgrounds in statistics/applied math, technology, or social science
• Minimum of 5+ years relevant work experience
• Demonstrated ability to lead cross-functional initiatives from end-to-end
• Advanced understanding of statistical and causal inference, probabilistic modeling, clustering, deep learning frameworks, experimental design & methodology
• Experience developing, implementing, and deploying ML/AI models and tests/experiments at scale
• Applied experience related to customer/audience segmentation, churn prediction, A/B and multi-armed bandit testing, personalization, natural language processing
• Experience with AWS, SQL and NoSQL cloud-based data stores, Python, and Apache Spark
• Experience with data workflow managers like Luigi, Glue, or Airflow in AWS, integrating ML solutions into workflows that begin with relational and NoSQL databases
• Excellent written and oral communications skills, including experience developing presentations for senior leaders
• Experience with subscription-based business models, advertising-based business models, and/or marketing, especially in media, is highly desirable
• Must have the legal right to work in the U.S.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $109,900.00 - $204,100.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.