Senior Product Manager

Key Skills

Teamwork, Design, KPI, Aartificial intelligence, Business Intelligence, Google Cloud Platform (GCP), Growth Analytics, Logic-analyze, MLOps tools, Document and Image AI, Presentation skills, Effective communication skills

Job Description

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey. 

**Candidates must be located and authorized to work in Romania or Serbia to be considered for the role**

Where do you fit

The SugarCRM products group has an immediate opening for a Senior Product Manager on the Sugar Predict and Analytics team. Sugar Predict is available on a strategically important product line for thousands of SugarCRM customers that users leverage data every day. This is a highly visible position with a key role in defining and executing our sales automation solution for AI and Analytics. You must be innovative, strategic, a strong communicator, and comfortable driving execution. You should have a bias towards action. The role reports to the Director of Product Management.

The impact you will make in the role:

• Define and evolve the product vision, strategy, and roadmap 
• Design, document, and present business cases
• Inspire the team to deliver on product roadmaps bringing new products and outcomes to the market 
• Implement best-in-class product management practices
• Analyze market trends and performance drivers to identify new product and growth opportunities
• Establish consistently, sustainable customer input points to steer product direction, feature design, and prioritization
• Develop and monitor product KPIs and metrics driving the business feedback loop 
• Prepare and present product-related updates for different levels in the organization
• Support the sales team with product information, messaging, and positioning 
• Participate in the creation and evolution of marketing and sales tools
• Identify potential partners or complementary solutions that may benefit the product 

Expertise you will bring to the role:

• 5+ years of experience in Product Management and/or Product Ownership 
• Deep understanding of Artificial intelligence, MLOps, Business Intelligence, and or Data Platforms
• A great presentation style, teamwork, and communication skills are a must 
• Demonstrated experience leveraging analytics to define product direction
• Strong product management skills, including but not limited to - roadmap, business case, prioritization, negotiation, and obtaining consensus
• Strong technical knowledge and experience working closely with technical members
• Ability to interact with partners, customers, and staff in a professional and polished manner 
• Thoughtful promotion of iterative process improvement 
• Experience with agile software development 

**Candidates must be located and authorized to work in Romania or Serbia to be considered for the role**

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

· Private medical Coverage

· Vision and Dental Insurance

· Health and Wellness Reimbursement Program

· Generali LOYALTY NETWORK: Generali insurance provided to all employees, including discounts for services, treatments and activities carried out by their partners, which help to maintain healthy life style.

· Travel Discounts

· Educational Resources - Career & Personal Development Program

· We are a merit-based company with many opportunities to learn, excel and grow your career!