Manager of Technical Support
Databricks, Inc.-
Job Type
Full Time -
Experience
2-4 year -
Salary
€75,000 - €120,000 / Year -
Location
Amsterdam, Netherlands -
Job Function
-
Industry
Information Technology -
Qualification
Key Skills
Java Programming, Python Programming, Azure, AWS, Data science techniques, Google Cloud Platform (GCP), AI technology
Job Description
The Technical Support Manager builds a regional team of technical experts focused on resolving complex and long-running support tickets raised by Databricks customers. You will ensure that the regional team is effectively trained and consistently following established processes to result in resolution of issues and a high degree of customer satisfaction.
The impact you will have:
- Build a regional team of Technical Solution Engineers in the EMEA region
- Identify process improvements to exceed regional performance Measurements
- Establish training plans and expertise within the team
- Guide regional escalations and establish collaboration to manage and resolve issues.
- Be an engaged manager and provide technical leadership to the EMEA organization
- Manage customer escalations and product outages during EMEA business hours
- Establish quarterly goals and track them to completion to increase team growth and personal development
- Help improve processes and guidelines to improve operational efficiencies of the team.
- Oversee and coordinate action items with engineering and escalation teams to achieve resolution of customer issues.
- Participate in weekend on-call rotations
What we look for:
- Experience in technical support, field or application engineering experience in big data technologies like Spark, Hadoop, Data Science
- Experience in a customer-facing role managing technical support resources
- Experience supporting cloud-based technologies
- Programming experience in Scala, Java, Python or C++
- Excellent analytical and troubleshooting skills
- Excellent customer-facing, verbal and written communication skills
- Work global hours including weekends and holidays as needed
- B.S in Computer Science or other equivalent technology
Company Info.
Databricks, Inc.Databricks is an American enterprise software company founded by the creators of Apache Spark. Databricks develops a web-based platform for working with Spark, that provides automated cluster management and IPython-style notebooks. Databricks grew out of the AMPLab project at University of California, Berkeley that was involved in making Apache Spark, an open-source distributed computing framework built atop Scala.
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IndustryData Science Company,Artificial intelligence,Computer software
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No. of Employees4,000
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LocationSan Francisco, CA, USA
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Website
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Jobs Posted
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Databricks, Inc. is currently hiring Software Engineer Jobs in Amsterdam, Netherlands with average base salary of €75,000 - €120,000 / Year.
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