Customer Success Enablement Manager

Key Skills

Java Programming, Python Programming, Azure, AWS, Data science techniques, Google Cloud Platform (GCP), AI technology

Job Description

The Customer Enablement Manager is a new role within the Customer Success organization. The mission for this role is to ensure the Databricks Customer Success team members (incl. CSEs, Support, Professional Services, Education) have the training and tools that empowers them to help CS realize its ambitious goals. The Customer Success Enablement Manager will drive the internal non-technical enablement process end-to-end including needs analysis, content curation and development, optimization and outcome assessment.

Outcomes

• Design, implement, and manage prescriptive onboarding programs for new Customer Success team members and expedite ramping period
• Design scalable programs for continuous development and implement role-based training assets, tools, and assessments aligned with skills matrix and leveling systems
• Collaborate with internal stakeholders to identify and gather existing learning content and repackage as needed 
• Establish ongoing cross functional collaboration with the broader enablement team, product teams, People team, and internal teams to source and/or create appropriate enablement content 
• Keep informed of new training methods, systems, and produce employee training material as needed

Competencies

• Minimum 3 years’ experience in executing enablement programs including building learning paths and training curriculum and measuring enablement success
• Passion for customer success with experience as part of OR supporting a Customer Success organization
• Results driven with strong project management skills and customer focus
• Excellent communication and storytelling skills with ability to break down concepts and clearly explain them to different audiences
• Intermediate skills in the use of MS PowerPoint, Google Slides, Rapid Development Software (Captivate, Articulate Storyline etc.)