Sr Analyst, Speech Analytics

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Cloud computing, Scala Programming, Machine learning techniques, Data science techniques, MATLAB Programming, PyTorch, TensorFlow, R Programming

Job Description

Responsible for supporting the Operations organization’s continuous improvement initiatives utilizing a broad range of data sources, analytical methods, and business approaches to deliver actionable recommendations to executive sponsors. A Sr Analyst, Speech Analytics is a seasoned, experienced professional with a full understanding of Customer Service, Marketing and adjacent areas. Resolves a wide range of issues in creative ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Normally receives little instruction on day-to-day work, general instructions on new assignments. Provides analytical support (including analytical systems development) by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Can identify operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. Typically has more than 5 years of experience.

Job Responsibilities:

• Execute an analysis plan for moderate projects
• Define and develop speech/text queries in speech analytics tool to support analysis plan
• Develop presentations to show complex and customized analytical findings
• Perform data validation and data cleansing
• Provide ongoing operational support

Education:

• Bachelor's Degree Quantitative, Business or computer-related fields such as mathematics, econometrics, statistics, operations research, computer science or equivalent work experience. Req
• Master's/Advanced Degree Master of Business Administration (MBA) Pref

Work Experience:

• Minimum 5 years related analyst work experience Required

Knowledge, Skills and Abilities:

• Data Analysis Perform data mining, analysis and modeling to drive business insights; demonstrate strong competency and comfort working with and analyzing large sets of data.
• Database Systems Query data from relational databases (Teradata, MS SQL server).

At least 18 years of age

• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

T-Mobile's Commitment

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.