Technical Program Manager - Data Analytics

Key Skills

Java Programming, Risk Analytics, Python Programming, SQL, PowerBI, Tableau, R Programming, Data Engineering, Data Architecture

Job Description

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Your responsibilities would include the following:

• Managing large enterprise and high-risk projects in alignment with the strategy and goals of the organization
• Responsible for the overall performance of infrastructure projects in a fast-paced, high-volume environment
• Weekly program reviews
• Issue tracking and escalations
• Managing stakeholders and communicating projects’ issues and decisions
• Creating and managing projects goals, milestones, and commitments
• Producing accurate and timely reporting of projects status throughout their life cycle
• Managing project team’s deliverables and collaborations with other organization
• Developing evaluation method and metrics to assess projects risks and areas for improvement
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
• Participating in or leading PMO activities such as resource alignment, process improvements, and project prioritization
• Strong program management (PM) experience in cross-organization scenarios that bridge gaps to uncover patterns.
• Ability to be an influential member of a highly integrated team composed of both technical and non-technical members.

Minimum Qualifications

• Bachelor’s or Master’s degree or equivalent experience in Data Platforms/ Data Engineering, Computer Science, or another technical related field.
• Demonstrated skills in process enhancements
• Experience in project management
• Stakeholder management skills
• Experience managing a team
• Experience in Python, R, SQL, MS Power BI/Tableau.
• Experience with data, data architecture, modeling, trends analysis, statistics, and program evaluations.
• Experience with data analysis using various scripting languages, tools, and/or platforms.
• Experience ensuring high data quality.