AI Platform Training Lead

Deloitte
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Job Description

AI Platform Training Lead

Deloitte Consulting’s Innovation & Platforms practice develops products that augment our leading services practice and strike at the heart of our clients’ business needs. Deloitte's commitment to innovation is inspiring our clients to new possibilities; our asset-based consulting agenda is designed to deliver tangible results in the near-term and sustainable competitive advantage for years to come. Are you looking for an opportunity to train users for Deloitte’s assets and subscriptions to our products that are used by some of the biggest and most influential businesses around the world? If so, we are currently seeking a Training Lead to support the Innovation & Platforms Customer Success team.

Work you’ll do

A Training Lead within Customer Success is responsible for organizing, planning and executing training sessions for practitioners of our assets and platforms. They are excellent communicators and know how to effectively deliver technical content in a way that business users can understand. A Training Lead are patient and keen on understanding the various audiences they train. Additionally, they are pro-active in their follow up to trainees to ensure the instruction has met the need.

You will:

  • Work with asset & platform developers to create and tailor content for instruction
  • Build appropriate training plans and frameworks to facilitate the needs of learners as well as assets & platforms
  • Serve as the training lead for Deloitte’s AI Platform to train and support Deloitte practitioners in the use of the platform
  • Guide and instruct all our learners to create consistency of use within the assets and platforms
  • Facilitate the collection of metrics for upward feedback
  • Coordinate the various trainings and deliver those trainings to learners
  • Develop, where appropriate, asset and platform-specific collateral to support the ongoing training vision

The team

Deloitte Innovation & Platforms is an organization within Deloitte Consulting with the goal of building a culture of continuous innovation to drive profitable revenue through the identification, incubation, and actualization of breakthrough ideas in assets-based hybrid offerings. The Customer Success Team delivers relationship management and enabling services so that our customers, both internally and externally, are successful and derive more value out of their technology asset investments.

Qualifications:

Required:

  • Bachelor’s Degree
  • 2+ years of experience in a technical training environment
  • Work proficiency in browser-based analytics software
  • Proven project management, planning and organization experience

Preferred:

  • Excellent verbal and written English communication
  • Empathetic and collaborative
  • Ability to thrive in a fast-paced environment
  • Comfortable with ambiguity and solving complex problems
  • Able to grow and mentor others
  • MS Teams, Confluence, JIRA, AI fluency

**Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Company Info.

Deloitte

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a British multinational professional services network. Deloitte is one of the Big Four accounting organizations and the largest professional services network in the world by revenue and number of professionals. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services.

  • Industry
    Management Consulting
  • No. of Employees
    313,125
  • Location
    30 Rockefeller Plaza, New York, NY 10112, USA
  • Website
  • Jobs Posted

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