Job Description
Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.
Digital and Developer platform group in VISA is one team that strongly works towards next-gen payments and believes in its slogan “It's Everywhere You Want to Be, for making payments accessible everywhere and for everyone. This group innovates technology that improves the lives of millions of people around the world for the payment ecosystem. The desired candidate will be part of this journey of our team and will be contributing to achieve the same.
Responsibilities:
- Engage with developers, architects, PMO, product, O&I and RISE teams from the start of the SDLC phase.
- Subject matter expertise for the assigned product verticals.
- Investigate, troubleshoot and monitor critical Digital Products. This will also include providing on-call support (within working hours only, over weekends once in a quarter), engaging customers and business, analyse functional and technical in-depth solutions.
- Dive deep and understand every issue occurred and own them completely for end to end closure.
- Understanding the infrastructure components along with application components for the end-to-end system view of the products.
- Understanding related processes for new entity addition into the system and assessing the risk from application perspective for improving product reliability
- Have some level of network engineering understanding to assist in incident/issue triaging
- Proactive troubleshooting & product maintenance/break-fix.
- Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
- Identifying and reducing the operational toil via improved process and automations
- Work closely with the corresponding dev and product teams on suggesting new features and enhancements based on live issues.
- Develop tools and programs to achieve operational efficiency, smooth customer experience and become technical expert.
- Provide ideas and develop tools that will ease the day today activities of the team.
- Provide guidance and technical expertise to junior team members.
Qualifications
Basic Qualifications:
- Bachelors/Degree in Computer Science or other technology field;
- Must have atleast 3 years of professional working experience in Java environment
Preferred Qualifications:
- Bachelor's degree in IT, Computer Science, or a related discipline.
- 3+ years of technical support and development experience with Java, Automation, bug fixing, Production & Application support
- Experience working with any log analysis tools and observability applications.
Preferred Requirements:
- Strong work ethic, leadership skills, excellent judgment and good time management in prioritising work, and the ability to work in fast paced, team oriented environment.
- Strong technical background with full stack application knowledge with hands on experience on REST technologies.
- Knowledge in Java or related technologies would aid in bug fixing, understanding the products supported better and also to support integration related issues.
- Need to have an excellent systems and product architecture understanding from product components and infrastructure perspective such as network, load balancer, firewall etc.
- Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
- Willingness to work outside with a strong technical aptitude and excellent communication skills.
Our engineers do more than just write and test code:
- We count on your curiosity and creativity, to want to understand customer requirements and our processes and want to come up with creative solutions.
- While you’ll have the skill to see and understand the big picture, you’re able to stay focused on the task at hand to achieve immediate goals.
- You’re great at systematic and accurate research wanting to uncover the smallest detail.
- You have amazing work ethics that will help us all work extremely well together.
- You have the passion to understand people and always strive harder to improve our products and services!
- You have excellent interpersonal skills and above all, you are a team player!
Additional Information
Work Hours This position requires the incumbent to provide on-call support during weekdays between 9am to 9pm on rotational basis. This also includes weekend on-call support which generally comes once in 2-3 months.
Travel Requirements This position requires the incumbent to travel for work less than 10% of the time.
Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
EEO Statement Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Company Info.
Visa Inc.
Visa Inc. is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
-
Industry
Banking
-
No. of Employees
18,479
-
Location
Foster City, California
-
Website
-
Jobs Posted