Simplr Data Scientist

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Apache Hadoop, Scala Programming, Machine learning techniques, Data science techniques, PyTorch, TensorFlow, MapReduce, R Programming

Job Description

Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer (press play on the video) across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. With Simplr's NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans. Simplr is funded by Asurion, which continues to support its growth. Asurion is a privately held company that provides insurance and tech solutions for smartphones, tablets, consumer electronics and appliances. Asurion operates in 14 countries and has 25,000 employees serving 300+ million consumers worldwide.

We have offices in San Francisco CA, Boston MA and Nashville TN - but we have embraced the remote life and don’t want location to stay in our way of amazing talent!

Why should you join us

• We’re a highly innovative company that’s growing at ~300% per year that’s disrupting an archaic customer service industry worth over $100 billion dollars
• We have amazing, notable clients that are forming a strong foundation to help accelerate our growth
• We not only provide best in class customer service for our customers, but we also provide work opportunities to thousands of highly qualified people in the United States who didn’t have the opportunity to do awesome, dignified work for amazing brands. Check out our Glassdoor ratings on our human cloud solution, SimplrFlex

About the team

We believe in giving our best and brightest the autonomy to define their solutions. Our technology teams work in the Journey Team model, which allows us to move quickly and continuously deploy new features, giving data scientists & researchers freedom to cover all areas of the development process from ideation, research, experimentation, and scaling of new products and services. As a member of our team, you will not just observe, but be an active participant in knowledge sharing sessions, brainstorming as well as daily standups & team outings. We are looking for an individual who is curious, humble and eager to learn – which is the way we all approach the work we do. The position reports directly to the head of Artificial Intelligence and Machine Learning.

What you’ll be doing:

• Define platform and operation improvement opportunities, formulate data science problems
• Develop prototypes for new data product ideas and build data pipelines/flask apps for deployment
• Leverage deep understanding of modern machine learning techniques and their mathematical underpinning to regularly invent new and novel approaches to solve problems
• Take Simplr’s automation and bot capabilities on digital customer service channels to the next level, working within a highly focused and multi-disciplinary team. 
• Follow cutting-edge NLP research and leverage open-source frameworks to develop self learning models, handling multiple entities and intents in one utterance. Our automation suite is backed by human specialists so it is a safe place to innovate!
• Utilize our on-demand Simplr Specialists (Agents) to continuously train and improve the responses offered to customer inquiries
• Build scalable solution configurable through no code interface
• Drive a Minimum Viable Product (MVP) test-and-learn approach and push to learn fast Work in an iterative manner from framing problems, to building prototypes, to deploying end-to-end and reliable production-grade solutions
• Help defining and monitoring the right Key Performance Indicators (KPIs) to track and deliver on critical objectives and key results

What you'll bring to the team:

• Your technical excellence, specifically in latest NLU and transformer models
• The ability to root cause, define, and solve complex problems in ambiguous situations Innate curiosity and product mindset helping you articulate new ideas as well as novel technical approaches
• Ability to work and collaborate with different functions of the organization, from operation teammates, to product managers and engineers
• Excellent communication (written and oral) and presentation skills, including creating and sharing out complex ideas to peers
• You’re a thinker and doer. You offer out-of-the-box ideas and aren’t afraid to roll up your sleeves to get the job done
• Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments. After all, it’s the diversity of thought that builds great products! 

Experience and education

• Requires a master’s degree in analytics, computer science, electrical engineering, computer engineering, or related advanced analytical & optimization fields
• Familiar with at least one of the deep learning framework such as PyTorch and/or Tensorflow
• Solid Knowledge in Deep Learning and/or Machine Learning gained through academic coursework or any amount of internship/work experience. Experience in Neural Networks and Natural Language Processing is a plus.
• Knowledge in Statistics, optimization theoretical concepts and/or optimization problem formulation gained through academic coursework or any amount of internship/work experience
• Solid Knowledge in Python programming gained through academic coursework or any amount of internship/work experience.