Support Specialist - Data Management

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Apache Hadoop, Scala Programming, Machine learning techniques, Data science techniques, PyTorch, TensorFlow, MapReduce, R Programming

Job Description

Great software requires hard work by exceptionally talented people, and our Esri Support Services team members have some of the most incredible minds. In this role, you will connect with people to understand their goals and support their quest to positively impact the world around them by supporting Esri's feature-packed GIS software.

Have you ever wondered what it would be like to work for a company that makes a difference in the world? Do you enjoy using Esri products? Would you like to help others succeed using Esri Products?

This is a fantastic opportunity to learn about the latest Esri technology. Join the team whose mission is to continue Esri’s long-standing commitment to supporting and responding to our user community.

Responsibilities

• Provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting
• Resolve technical issues related to Esri Enterprise and Desktop products
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• Once a Subject Matter Expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

Requirements

• Knowledge of ArcGIS Enterprise or ArcGIS Desktop
• Experience with relational database management systems (RDBMS) including SQL Server, Oracle and/or PostgreSQL
• Excellent customer service, troubleshooting, analytical, and problem-solving skills
• Ability to patiently communicate technical information clearly and concisely to different stake holders
• Fluent in English with proficient written and verbal communication abilities
• Strong prioritization skills including managing time and work load efficiently
• Ability to learn new concepts quickly, process large amounts of information, and adapt to a changing work environment
• Bachelor’s in GIS, geography, environmental science, computer science, management information systems, or another relevant field, depending on position level (master's preferred)

Recommended Qualifications

• Experience or knowledge of editing within a versioned database
• Background in software support or technical customer service with direct end user contact
• Experience with geodatabase versioning and replication, utility networks, geometric network, parcel fabric, and/or ArcGIS Workflow Manager
• Experience serving as a database administrator (DBA) or managing data in an enterprise geodatabase
• Familiarity with database administration tasks such as performing backups and restores, creating users, configuration and tuning, and diagnostic tracing

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.