Reporting & Customer Data Manager

Key Skills

Java Programming, Python Programming, Database, SQL

Job Description

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

Responsibilities

• The American Heart Association has an excellent opportunity for a Reporting & Customer Data Manager .
• In this role, you will be responsible for developing, distributing, and documenting dashboards and reports including maintaining data integrity, accuracy and relevance for decision making. Responsible for management of volunteer/customer data comprised of AHA professional members, scientific committee members, journal subscribers and meeting attendees.

Essential Job Duties:

• Leads business processes and data management activities for Professional Membership and Science team including developing and executing standard operationg procedures, data accuracy, Customer Relationship Management (CRM) database requirements and updates, contract compliance and customer service.
• Develop, maintain, and distribute requested data queries and reports. Analyze and modify queries to provide requested data and decision-making reports. Use knowledge of database to identify and develop effective reports to respond to requests.
• Identifies process improvement and automated solutions for CRM/Account Management activities. Collaborates with Business Technology to design, develop, test and implement CRM system requirements. Leads activities to reduce manual and duplicative tasks, track progress towards goals, and maximize efficiency and resources.
• Develops and implements enhancements to external customer experience with product and sales support through analysis of workflow and identification of ways to streamline operational practices.
• Acts as liaison to Business Technology and OSO staff to ensure data and business operations align with departmental policies and procedures.
• Update and maintain user guidelines, operating procedures, training guides and train the trainer documentation. May schedule and lead periodic user meetings to communicate changes in system requirements and usage.

Want to help get your resume to the top? Take a look at the experience we require:

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Certification in database applications, or related area
• Five (5) years of experience in business or sales support administration including Customer Relationship Management technology
• Three (3) years of the following experience:
• Experience with database administration or system requirements for data management from design through testing and updates
• Comprehensive skills in MS Dynamics, MS Excel and Access, Visio, PPT
• Comprehensive skills in analytics and reporting through database queries including SQL
• Comprehensive project management skills with some application development or testing backgroud

Preferred Qualifications:

• Three (3) years of the following experience:
• Knowledge of medical terminology and/or data related to CVD.
• Experience in working with virtual teams dependent on a CRM and analytics
• Supervisory experience – managing direct reports
• Relationship management, troubleshooting, and tech support

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.