Engineering Manager, CareTech

Key Skills

Python Programming, SQL, AWS, Apache Kafka, Machine learning techniques, Data science techniques, PyTorch, TensorFlow, XGBoost, R Programming, SPARK Programming, Apache Flink

Job Description

About the Role

Fasten your helmet and climb on board if you’re ready to be our Engineering Manager. In this role, you'll take the reins in the design development, quality, and delivery of critical initiatives for the CareTech team, ensuring world-class user experience for our Chatbot service along the way. You'll stipulate the team's business strategies and OKRs, steer their technical output to improve specific business KPIs, and act as their mentor in advising their career paths and development. In our humble opinion, the coolest part is your ability to own the future of these products, ensuring its quality and longevity, and seeing the results of your efforts in people's everyday lives.

What You Will Do

• Partner with Chatbot Product Manager to plan, execute, and ensure timely delivery of commitments, and be accountable for technology and architecture decisions
• Prepare and execute technology roadmap for product initiatives
• Prepare and execute technology initiatives taken on by engineering organization for your group
• Communicate technology and business strategies effectively with teams within the CareTech group
• Mentor, coach, and implement support systems for team members to achieve their highest potential
• Help scale the organization and attracting talents

What You Will Need

• At least 8 years of experience in the tech field, with at least 2 years in a leadership role at a team or group level
• Experience using an agile iterative software development process (e.g. XP, Scrum, Kanban)
• Hands-on technology experience; contribute 30% of the time through direct coding
• Able to effectively communicate with cross-functional, distributed and diverse team members
• Knowledge of up-to-date technology trends; able to incorporate this knowledge in the roadmap and secure an operational edge for the business
• Excellent organizational skills to coordinate complex and multi-team initiatives
• Excellent time management skills to prioritize and focus on value-delivering initiatives

About the Team

Chatbot is a key part of our customer care vision of providing a consistently high-quality problem resolution experience for our customers. Our Chatbot team aims to create a new customer contact channel which will seamlessly switch between automated resolution and agent connection by employing NLP technology. As a part of the CareTech team, the Chatbot aims to create the best and most streamlined issue resolution experience, with a specific focus on usability and consistency.

As a team, we are concerned with not only the growth of the company, but each other’s personal growth and well being too. Along with our desire to utilize smart technology and innovative engineering strategies to make people’s lives easier, our team also bonds over our shared love for tea, movies & TV shows. With WFH becoming more normalized, you best believe we have been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix marathons, anyone?).