Data Science Analyst, Data Operations

Key Skills

Java Programming, Python Programming, SQL, PowerBI, Natural Language Processing (NLP), Tableau, TensorFlow, R Programming, SPARK Programming

Job Description

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' progressive ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be inspired

It's an exciting time to be at Cisco! As we work together to lay the foundation for Cisco's future, the Global Partner Organization (GPO) is more important than ever in helping Cisco and our partners deliver continued growth and profitability. Our ecosystem of more than 65,000 partners all over the world delivers more than 85% of Cisco's revenue, and partners will play an increasingly vital role in helping us enable our customers as they strive to become digital businesses. Business facing finance team supporting Partner finance for APJ region.

The Client Operations Delivery Analyst drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity and ensuring positive customer experience and maintaining data quality. Within Pricing Operations, the Client Operations Delivery Analyst is responsible for working with cross-functional Cisco stakeholders to support the operational setup and maintenance of pricing, discounting, and incentive data to ensure accurate pricing and discounting is applied in the ordering tools. The individual will serve as point of contact for managing, tracking, reporting and resolving issues, with a focus on the incentive discount data.The Client Operations Delivery Analyst uses standard methodologies and knowledge of internal or external business issues to improve processes, policies, services, and practices.

The Data Operations team within the Client Experience Services organization manages the data and business operations for pricing, discounting, and service contract data across Cisco. In the Data Operations team, this role will specialize in the preparation, management, and analysis of data and data platforms as it pertains to pricing, discounting, and service agreements across Cisco. The Data Science Analyst will design, develop and program methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for client services. The Data Science Analyst will use standard methodologies and knowledge of internal or external business issues to improve data processes, policies, services, and practices.

Job Duties and Responsibilities

• Interact with product and service teams to identify questions and issues for data analysis and experiments
• Develop and code software programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources
• Identify meaningful insights from large data and metadata sources; interpret and communicate insights and findings from analysis and experiments to product, service, and business managers
• Embrace and implement business and process automation
• Work with stakeholders to enable them to more smoothly perform transactions and conduct business with Cisco
• Multi-functional teamwork required to execute on tasks

Job Skills Required

The right candidate should have ability to:

• Tackle a range of problems and explain logic or decisions to others
• Exchange ideas, content, and explain information in a clear and effective manner
• Interpret large raw data sets; conduct data analysis and audits
• Use reporting tools, download data, and analyze data
• Communicate optimally with superb interpersonal skills; results-oriented, proactive and possess a sense of ownership of the work you're leading
• Work independently as well as in a multi-functional team environment
• Be familiar with the Cisco business model – know how Cisco sells, the Cisco product portfolio and Go-To-Market strategies

Eligibility & Qualifications

• Bachelor’s Degree
• Experience:
• 3 years of overall data science experience (mandatory)
• 2 years of meaningful experience (desirable)
• Experience with AI/ML algorithms (tree methods, deep learning, clustering, regression) and working with data
• Proficient in statistical/computational programming (R, Python) and ML/AI software packages (Tensorflow, Spark, SKLearn)
• Mastery in Excel (Macros, Pivots, Formulas and Slicing), PowerPoint, Tableau, database query language like SQL/PLSQL
• Understanding of NLP concepts for unstructured data
• Strong analytical thinker both quantitatively and qualitatively
• Highly organized with strong analytical and problem-solving skills
• Responsive and timely in delivering on commitments
• Knowledgeable in process and change management
• Positive attitude and good work ethic
• Knowledge of Cisco products and services (desired)