Director, Business Performance Analytics

Key Skills

Microsoft-Excel, Python Programming, Data Analytics, R Programming, SAS

Job Description

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

What Is the Opportunity?

This position uses data and analytics to drive business results; leverage internal and external information to identify quantifiable and actionable opportunities for the business unit and is responsible for reporting, monitoring, analyzing data and trends, and communicating these business results across various audiences and partnering on strategic initiatives to ensure optimal outcomes.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

• Uses analytics to explain business results, monitor business strategies and identify actionable opportunities.
• Uses data visualization and storytelling skills to effectively communicate insights and influence decision/outcomes to leadership.
• Leverages industry best practices, market data and technology trends to identify and implement business opportunities.
• Proactively coordinates with cross functional teams on varying business initiatives.
• Influences business strategy to leadership to prioritize investments based on translating insights to business value
• Facilitates collaboration with IT and data management teams to ensure data is correct data & consistent for business critical analysis
• Builds strategic business partnerships with IT, Actuarial, Operations, Finance, Information Management and Claim functional areas.
• Can manipulate complex raw data and leads the ultimate design required to meet business requests.
• Directs the development of analysis & Accountable for business analytics support across multiple initiatives
• Interprets complex data to recognize patterns and analyze trends.
• Performs and/or directs the completion of reasonability and validation tests.
• Oversees the designs and ensures the execution Proofs of Concept to inform business strategies.
• Monitors performance indicators and implements possible improvements.
• Communicates the financial impact of recommendations.
• Interpret model results and identify when to apply them.

Minimum Qualifications

• Bachelor’s degree or equivalent education and 4 years analytics experience required.

Education, Work Experience, & Knowledge

• Bachelor’s degree in mathematics, finance, computer science, statistics, MIS or equivalent experience preferred.
• Typically has 5 or more years of experience in Descriptive Analytics or related field.
• 4+ years working successfully with Microsoft office products and software/programming applications specific to business supported.
• Thorough knowledge of tools such as SAS, R, SQL preferred.
• Thorough knowledge of Descriptive Analytic practices and processes. General knowledge of insurance products/concepts preferred.
• One or more years of technical team project leadership or people management experience preferred.
• Thorough knowledge of the main features of the collection of data and the relationship of data elements to each other.

Job Specific Technical Skills & Competencies

• General understanding of the business functions, processes, and overall business strategies of businesses supported.
• Demonstrated intermediate analytic and diagnostic skills.
• Demonstrated intermediate interpersonal skills.
• Demonstrated intermediate communication and presentation skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to influence others.
• Intermediate project management skills.
• General understanding of the business functions, processes, and overall business strategies.
• Demonstrated ability to see results to completion.
• Intermediate business acumen.
• Intermediate Computer Skills in Excel, database programming language and related applications.
• Intermediate problem solving and decision making skills.
• Ability to interact effectively with others across functions.
• Ability to think strategically.
• Ability to consider others ideas seriously and accept feedback.
• Builds and maintains credibility with others.
• If incumbent leads others, intermediate leadership skills including ability to:
• Leverage Differences.
• Manage in participative manner.
• Intermediate ability to develop employees preferred.