Learning & Training Admin Senior Expert

Key Skills

Design of Experiment, Java Programming, Microsoft-Excel, Python Programming, SAP, SQL, Wordpress

Job Description

Learning & Training

• Process contact for the global training processes within Bayer, including exchange with functional leadership and Global Process Owners
• Coordinate, execute and show topic ownership in global programs as well as support the assurance of quality standards
• Central contact person for new inquires and requests regarding the global training process and support other colleagues within the team 
• Make process-related decisions while taking the service structure into account as well as first contact person for process escalations
• Support the team lead in operation clarification and coordination of tasks within the team 
• Independent handling of tasks in cross-functional projects and special topics
• Proactive initiation, coordination and implementation of process harmonization, standardization, and optimization

LMS (myLearning) Training

• Act as Subject Matter Expert for training on the SAP SuccessFactors My Learning system, as part of GxP regulations
• Maintains and improves quality standards within the associated organization. Ensure appropriate metrics (including third party KPIs) for local organization in line with global governance.
• Create and maintain training materials for administrators and end users of My Learning, including videos, job aides, PowerPoint presentations, FAQs, and working instructions
• Coordinate global community of internal My Learning admin trainers and perform onboarding and train-the-trainer sessions for new trainers
• Organize quarterly My Learning admin trainings with HR trainers, conduct trainings and delta trainings when necessary 
• Collaborate with Global Process Owners, SME Testing, and IT to understand changes to the My Learning system and then translate that into training materials
• Inform My Learning admin community of updates and changes via various communication channels
• Process access requests for new My Learning admins from HR globally 

Reporting

• First point of contact for employees, managers, and HR Business Partners for all questions relating to the global training reporting process
• Coordinate, execute and show topic ownership in global reporting process as well as support the assurance of quality standards
• Responsible for a consistent and precise preparation of complex ad hoc and regular reports and analysis
• Test and validate new reporting functionality within the current Learning systems
• Deliver proactive and high-quality support for complex inquiries and take responsibility for finding timely and accurate solutions
• Support the team lead in operation clarification and coordination of tasks within the team 
• Offer guidance and support to other Learning & Training reporting experts. 
• Independent handling of tasks in cross-functional projects and special topics
• Proactive initiation, coordination and implementation of process harmonization, standardization, and optimization

Issue Management

• Ensures cross functional alignment. Initiates dialogues for issues that cannot be resolved within small sub groups.

Internal Projects and Innovation

• Champions continuous improvement strategies within the team and its scope of service. 

Knowledge Management

• Able to utilize technical knowledge to conceptualize and drive cross discipline process improvement initiatives.

Others:

• Has clear overview about HR processes, changes, project requests and developments within the countries in scope and supports in coordination as needed.
• Ensures contact with Global HR Community and proactively drives the development, maintenance and improvement of a detailed knowledge management of designated processes and interfaces for countries covered.
• Drives a work culture within the organization that promotes teamwork and sharing within HROP globally.
• Supports the HROP Team lead in coordinating workload of the organization.

WHO YOU ARE

• Graduate of any four (4) year course, preferably with HR background
• Knowledge of common HR activities preferably in the area of learning and training
• Proficient in MS Office (Word, Excel, PowerPoint) and SAP
• Strong hands-on attitude along with self and time management skills and a structured way of working
• High level of flexibility to be able to react to changing situations
• Mindset of challenging the status quo and embracing change in an ever-evolving business environment
• Excellent communication skills, a strong focus on service excellence and a passion for working in an international setting
• Excellent interpersonal skills and team orientation
• Proven ability to coordinate and prioritize workload of multiple activities while maintaining a high level of customer service in a complex and fast paced environment
• Proven ability to meet deadlines and drive assignments to their completion
• Demonstrates ability to problem solve and resolve conflicts