Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Aligned with CX Strategy, the Manager of Customer Experience Storyboards develops and implements analytic views that generate holistic understanding of customers. You will drive projects with AI&D, SOI and Reporting team to manage all CX requests for baseline reporting, new models, Decisioning propositions and reporting. You will create and own single source of experience, operational and financial performance for all CX Experiences.
The Data Science Manager is a well-rounded individual who has deep knowledge of data marts, predictive/prescriptive analytics, excellent communication, interpersonal, presentation, financial/analytical and social skills. The role requires a consistent track record in leading a consumer customer experience program guided by data and implementing broad based technology solutions. Creates and enjoys being part of an environment that promotes customer centricity, teamwork and accountability.
You will be part of vibrant and growing team that generates insights and customer experience solutions for the entire Consumer CX Organization.
There will be a balance strategic thinking, goal setting, dashboard development, data systems and tools transformation, project management, results accountability, cross-functional collaboration, creative ideas and “rolling up the sleeves” to resolve tactical issues. You are able to challenge the status quo by demonstrating a willingness to re-invent the current process and policies, and adopt change as a challenge.
Where you'll be working:
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for...
You’ll need to have:
Even better if you have one or more of the following:
Verizon is an American wireless network operator that previously operated as a separate division of Verizon Communications under the name of Verizon Wireless.
Basking Ridge, Bernards, NJ, USA
0-2 year
Basking Ridge, Bernards, NJ, USA
0-2 year
Alpharetta, GA, USA; Basking Ridge, Bernards, NJ, USA; Denver, CO, USA; Irvine, CA, USA; Irving, TX, USA; Miami, FL, USA; New York, NY, USA
6-8 year