Sr. Manager - Decision Science - Customer Relationship Analytics

Key Skills

Python Programming, SQL, Azure, AWS, Google BigQuery, Apache Hive, Google Cloud Platform (GCP), R Programming

Job Description

Full Time Manager with Direct Reports Digital & Information Technology

As the Senior Manager of Customer Relationship Analytics, you will work to provide valuable information to the enterprise about the customer’s relationship with Best Buy. This not only includes how they spend with us (in store, in home, web, mobile apps, etc.), but also how they interact across the entire Best Buy ecosystem (advisors, chat, membership, subscriptions, etc.). As Best Buy continues to develop new & better ways to interact with our customers, you will be responsible for educating the business on how this impacts our customer relationships.

Manage, coach, and develop a team that performs customer analytics for the enterprise. Your team has a working business relationship with & is responsible for insights on Membership, Financial Services, Geek Squad, and other clients across Best Buy. The goal of these relationships is to help advise & educate our clients on the customer’s overall relationship with Best Buy, as well as provide guidance on how this fits in to other customer touchpoints across the company.

You will build relationships with clients to identify opportunities for analyses that help answer key business questions, based on sound logic while managing timelines & capacity. The goal is to lead clients away from simplistic tallying and reporting, but instead drive them towards holistic analyses. You will need the ability to think creatively on how to apply our internal customer data, external data sources, and other Best Buy knowledge together to create informative/insightful work for our clients.
For each project, you may assist in or lead writing SQL code, developing the methodology & analytical support to answer the question, creating presentation-ready material, and sharing out to the end client. This role needs to be good at storytelling using data & analytics, being able to weave in how the topic fits in with the rest of the enterprise.

While this is a remote role, the candidate must live within a commutable distance of Richfield, MN, Boston, MA, Atlanta, GA or Seattle, WA.

Required:

• Bachelor's degree in Statistics, Mathematics, Economics, or related field
• 7 or more years of experience in retail, analytics, business, or related area (could include academic experience)
• 5 or more years experience applying analytical techniques to answer business questions or scientific questions (could include academic experience)
• 2 or more years of formal or informal leadership experience
• 2 or more years of experience managing projects
• 1 or more years of experience with analytical tools (SQL, SAS, Python, R, or related) SQL preferred

Preferred Qualifications:

• 1 or more years of experience presenting to all levels of an organization
• 2 or more years of experience with cloud based technologies to include GCP, AWS, etc.