Job Description
The Chief Data & Analytics Office (CDAO) operates to provide analytics, data and business intelligence support to businesses across the company. This role supports GM’s Digital Business Team (DBT), specifically around the products customers adopt and use. Products include Super Cruise, OnStar, the MyBrand App and in-vehicle infotainment.
Roles and Responsibilities
- You will be responsible for OKR and KPI measurement, presenting updates to the various Lines of Business. The focus of this role is adoption and usage of the variety of products available to customers. In addition to product engagement, we would like to better understand the customers that could and are using various products.
- You will quantify the impacts of new initiatives, root causing changes in performance, and perform frequent ad hoc analyses
- You will help create work related to strategy, roadmap, critical metric definition, reporting and dashboards.
- You will be responsible for analyzing database tables and writing queries to create consumption data assets. Additionally, you will be responsible for working with IT and business partners to identify data feeds and data points that need to be created.
- You will support analytical projects from conception to completion with high velocity and quality, be cognizant of status, roadblocks and pace of project throughout and escalate as necessary to ensure success and on-time delivery to business partners.
- You are a partner with the Business, with an expectation to provide proactive insights and actions to improve the business based on your analysis.
Additional Description
Required Qualification:
- You are naturally curious and are energized understanding the why behind the what
- 5+ years of experience translating business needs to analytic solutions, influencing decisions through turning raw data into compelling stories, and completing the project life cycle through achieving measurable outcomes.
- Proven experience working with complex data and analytics projects as the primary liaison with business partners/leaders
- A proclivity for quantitative concepts, including academic/professional experience in one or more of the following fields: computer science, mathematics, finance, statistics, physics, engineering, biostatistics, cognitive or neurosciences, behavioral economics, econometrics
- Ability to develop & maintain relationships with business stakeholders, partially through accountability, following up on requests and delivering on commitments. Ability to collaborate cross-functionally to ensure project success.
- Thrives in a collaborative atmosphere and believe in the power of innovation through differing viewpoints
- Ability to quickly ramp up on new domains and understand business needs
- Strong business domain knowledge - customer experience, contact center performance, business analytics, sales/marketing analytics
- Expertise in creating consumption data assets and deploying reports using BI tools such as PowerBI or Cognos
- Expertise in programming languages such as SQL, Python or R
- Bachelors’ Degree or equivalent work experience
Preferred Qualification:
- Analytical experience in supporting a subscription business
- Prior experience in a start-up environment
- Experience with product and/or app analytics
- Advanced degree in a quantitative field
Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
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Company Info.
General Motors
General Motors Company (GM) is an American multinational corporation headquartered in Detroit, Michigan that designs, manufactures, markets, and distributes vehicles and vehicle parts, and sells financial services, with global headquarters in Detroit's Renaissance Center. It was founded by William C. Durant on September 16, 1908, as a holding company, and the present entity was established in 2009 after its restructuring.
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Industry
Automotive
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No. of Employees
155,000
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Location
Detroit, Michigan, USA
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Website
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